Faults and emergencies
Log into your online account

Log in to manage your account online 

24/7 access when it suits you.
  • Pay by credit card
  • Get a copy of a previous bill
  • Find out the amount and date due
  • And much more.

Log in to Yarra Valley Online Water
Register today
Find out more

Account enquiries

Account enquiries

Log into your online account to to pay your bill, request a payment extension, register a concession or set up direct debit.

I need to:
> Check my account balance
> Update my mailing address
> Get advice on my development project
Find out more:
> Buying or selling a property
> Bill smoothing payment plans
> Sign up for Direct Debit

Landlords - Please use the tenant move out form if you're moving back in to your property.

Speak to a consultant
Ph: 1300 853 811
8.00am - 7.00pm, Monday to Friday

Calling from overseas
Ph: +61 3 9872 1699


Extensions, Credit Card Payments, Account Balances

Payment extensions,  account balances and credit card payments (Visa and Mastercard)

Ph: 1300 362 332

Automated line available 24 hours, 7 days a week.

Need a receipt?
Pay by credit card via your online account to get an email receipt.

Complaint resolution

Complaint resolution

If you wish to make a complaint about an unresolved issue please call our Customer Relations Team.

Ph: 1800 051 379
8.30am - 5.30pm, Monday to Friday.

Building, Plumbing or Property & Land Development

Building, plumbing, property and land development

Find helpful information on development projects, sewer and water asset plans, build over easement conditions, pipe locations and more on the easyAccess knowledge hub.

Ph: 1300 651 511
8.30am - 5pm, Monday to Friday.

I need to:
> Get an application form
> Get advice on my development project
> Purchasing a sewer or asset plan
Find out more:
> Do I need a build over easement?
> What to do when demolishing a property
> Percentage and subtractive meters

Pay online

Real estate agents and property managers

Submit your tenant move in request here.

Your request will be processed immediately, eliminating any delay on the owner or tenant bill.

For Yarra Valley Water's district map, please click here
Language assistance

Language Assistance

To speak to our in-house LOTE (Language Other Than English) Consultants, please call:


1300-914-361 for Arabic

1300-927-363 for Mandarin

1300-931-364 for Greek

1300-921-362 for Cantonese

For all other languages please call 13 1450

8.30am - 5pm, Monday - Friday.

Hearing impaired services

Hearing impaired services

Manage your water bill online - pay your bill, request a payment extension, register a concession or set up direct debit. Click here to log in or register.

TTY users phone 133 677 then ask for 1300 304 688.

Speak and Listen users phone 1300 555 727 then ask for 1300 304 688.

Internet relay users connect to the NRS then ask for 1300 304 688.

Live Chat

If you would like to chat with a Customer Service Consultant online via Live Chat, please click here.

Where to find us

Where to find us

Yarra Valley Water
Lucknow St, Mitcham
Victoria 3132
Note: There is no street number
(Melways Ref 48, J11)


Please send mail to:

Yarra Valley Water
Private Bag 1
Mitcham VIC 3132

Reception hours are Monday to Friday, 8am to 5.30pm.



Email us

Email Us

Please be aware it can take up to 10 days to receive a response when you submit an enquiry online. For a quicker response, please call our friendly, local Customer Contact Centre on 1300 853 811.

Submit your enquiry or feedback online

Please call 13 2762 if you have a fault or emergency.

You can now manage your account online to:

  • View or download a recent bill
  • Confirm your recent account balance
  • View or download a statement of charges and payments
  • Check your usage history
  • And much more

Find out more or login today.




Send us a fax
03 9872 1353




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