SECTION HEADER About Us

 

CONTACT US

Faults and emergencies

Water and sewerage leaks and bursts

Ph: 13 2762
24 hours, 7 days a week

Payment extensions
Account balances 
Credit card payments



Visa or Mastercard

Ph: 1300 362 332
Automated line available 24 hours, 7 days a week

Account enquiries 

 

Ph: 1300 304 688
8am to 8pm, Monday - Friday
8am to 4pm, Saturday 
 

Complaint resolution 

 

Ph: 1800 051 379
8:30am to 5:30pm, Monday - Friday 

If you wish to make a complaint about an unresolved issue please call our Customer Relations Team.
 

Building and development enquiries

Development projects, sewer and water asset plans,

buildover easement conditions, pipe locations & more..

Go to the Knowledge Hub  
or Ph: 1300 651 511
8:30am - 5pm, Monday - Friday
 

Language assistance

To speak to our in-house LOTE (Language Other Than English) Consultants, please call

1300-914-361 for Arabic       العربية

1300-927-363 for Mandarin     普通话

1300-931-364 for Greek     Eλληνικά

1300-921-362 for Cantonese     廣東話

For all other languages please call 13 1450

8:30am - 5pm, Monday - Friday

Hearing Impaired Service 

TTY users phone 133 677 then ask for 1300 304 688

Speak and Listen users phone 1300 555 727 then ask for 1300 304 688

Internet relay users connect to the NRS then ask for 1300 304 688

Overseas billing enquiries

+61 3 9872 1699

Submit your enquiry or feedback online

Submit your enquiry or feedback online

Please be aware it can take up to 10 days to receive a response when you submit an enquiry online. If you desire a quicker response please call our friendly, local call centre on 1300 304 688.

Please call 13 2762 if you have a fault or emergency.

If you have a query related to your direct debit, or would like to submit a direct debit application,click here.

If your enquiry or feedback relates to property and/or land develoment including applications already in process, click here.

Real estate agents and property managers

 

Please send tenancy requests to:
Email: tenancy@yvw.com.au
Fax: (03) 9872 1635

For Yarra Valley Water's district map, please click here

Where to find us

Yarra Valley Water
Lucknow Street, Mitcham
Victoria 3132 Australia
Note: There is no street number (Melways Ref 48, J11)

Reception hours:  Monday to Friday, 8am to 5.30pm

Mail

Yarra Valley Water
Private Bag 1
Mitcham  VIC  3132

Fax

 Fax: 03 9872 1353

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