Ph: 13 2762
24 hours, 7 days a week.
Log into your online account to to pay your bill, request a payment extension, register a concession or set up direct debit.
Landlords - Please use the tenant move out form if you're moving back in to your property.
Speak to a consultant
Ph: 1300 853 811
8.00am - 7.00pm, Monday to Friday
Calling from overseas
Ph: +61 3 9872 1699
Ph: 1300 362 332
If you wish to make a complaint about an unresolved issue please call our Customer Relations Team.
Find helpful information on development projects, sewer and water asset plans, build over easement conditions, pipe locations and more on the easyAccess knowledge hub.
To speak to our in-house LOTE (Language Other Than English) Consultants, please call:
1300-914-361 for Arabic
1300-927-363 for Mandarin
1300-931-364 for Greek
1300-921-362 for Cantonese
For all other languages please call 13 1450
8.30am - 5pm, Monday - Friday.
Manage your water bill online - pay your bill, request a payment extension, register a concession or set up direct debit. Click here to log in or register.
TTY users phone 133 677 then ask for 1300 304 688.
Speak and Listen users phone 1300 555 727 then ask for 1300 304 688.
Internet relay users connect to the NRS then ask for 1300 304 688.
If you would like to chat with a Customer Service Consultant online via Live Chat, please click here.
Reception hours are Monday to Friday, 8am to 5.30pm.
Please be aware it can take up to 10 days to receive a response when you submit an enquiry online. For a quicker response, please call our friendly, local Customer Contact Centre on 1300 853 811.
Send us a fax
03 9872 1353