Faults and emergencies

Faults and emergencies - water and sewerage leaks and bursts

Check online

You can check our faults and emergencies map for real time updates and estimated completion times.

Emergencies and faults map


Call 13 2762
24 hours, 7 days a week.
Log into your online account

Log in to manage your account online

24/7 access when it suits you.
  • Pay by credit card
  • Get a copy of a previous bill
  • Find out the amount and date due
  • And much more.

Log in to Yarra Valley Online Water
Register today
Find out more.

Account enquiries

Account enquiries

Log into your online account to to pay your bill, request a payment extension, register a concession or set up direct debit.

I need to:
> Get a copy of my bill or a statement
> Check my account balance
> Update my mailing address
> Get advice on my development project
Find out more:
> Apply for a concession
> Buying or selling a property
> Bill smoothing payment plans
> Sign up for Direct Debit

Landlords - Please use the tenant move out form if you're moving back in to your property.

Speak to a consultant
Ph: 1300 853 811
8.00am - 7.00pm, Monday to Friday excluding public holidays.

Calling from overseas
Ph: +61 3 9872 1699


Extensions, Credit Card Payments, Account Balances

Payment extensions,  account balances and credit card payments (Visa and Mastercard)

Ph: 1300 362 332

Automated line available 24 hours, 7 days a week.

Need a receipt, statement or copy of your bill?
Yarra Valley Online Water is an online service that makes managing your account easier, faster and more secure than ever. Find out more.

Complaint resolution

Complaint resolution

If you wish to make a complaint about an unresolved issue please call our Customer Relations Team.

Ph: 1800 051 379
9.00am - 5.00pm, Monday to Friday excluding public holidays.

Building, Plumbing or Property & Land Development

Building, plumbing, property and land development

Find helpful information on development projects, sewer and water asset plans, build over easement conditions, pipe locations and more on the easyAccess knowledge hub.

Ph: 1300 651 511
8.30am - 5pm, Monday to Friday.

I need to:
> Get an application form
> Get advice on my development project
> Purchasing a sewer or asset plan
Find out more:
> Do I need a build over easement?
> What to do when demolishing a property
> Percentage and subtractive meters

Pay online

Real estate agents and property managers

Submit your tenant move in request here.

Your request will be processed immediately, eliminating any delay on the owner or tenant bill.

For Yarra Valley Water's district map, please click here
Language assistance
Hearing impaired services

Hearing impaired services

Manage your water bill online - pay your bill, request a payment extension, register a concession or set up direct debit. Log in or register.

TTY users phone 133 677 then ask for 1300 304 688.

Speak and Listen users phone 1300 555 727 then ask for 1300 304 688.

Internet relay users connect to the NRS then ask for 1300 304 688.

Live Chat

If you would like to chat with a Customer Service Consultant online via Live Chat, please click here.

Where to find us

Where to find us

We are located in
Lucknow Street, Mitcham
Note: There is no street number
Melways Ref 48, J11
Find us on Google Maps.


Please send mail to:

Yarra Valley Water
Private Bag 1
Mitcham VIC 3132

Reception hours are Monday to Friday from 8am to 5.30pm.



Email us

Email Us

Please be aware it can take up to 10 days to receive a response when you submit an enquiry online. For a quicker response, please call our friendly, local Customer Contact Centre on 1300 853 811.

Submit your enquiry or feedback online

Please call 13 2762 if you have a fault or emergency.

You can now manage your account online to:

  • View or download a recent bill
  • Confirm your recent account balance
  • View or download a statement of charges and payments
  • Check your usage history
  • And much more

Find out more or login today.




Send us a fax
03 9872 1353



Media enquiries

For media enquiries, visit the Newsroom section.  




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