About us

Customer charters

We are committed to providing the highest quality water and sewerage services to our customers. For both residential and business customers, the following charters outline our service commitments and standards.

• Residential Customer Charter Summary (PDF 851KB)
• Business Customer Charter Summary (PDF 202MB)
• Residential Customer Charter (PDF 787KB)
• Business Customer Charter (PDF 626KB)
• Summary Charter for Customers in Recycled Water Areas (PDF 2,063KB)

To view these documents, you need the free Adobe Acrobat Reader available from Adobe's web site www.adobe.com.

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  Special Rebate Offer

  Get a $30 rebate when you spend just $50 on water saving products.

• A thirst for innovation

  We deliver innovative new projects for more sustainable water and sewerage solutions.

• Equilibrium wins gold!

  Equilibrium wins gold and most sustainable landscape at the Melbourne International Flower and Garden show

• Your water passes the test

  Yarra Valley Water conducts over 27,000 water quality tests a year.