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When and how do I connect to the Class A recycled water system?

All nominated Class A recycled water areas involve new ‘greenfield’ developments. That means a land developer has taken a parcel of previously undeveloped land (which may have been an old paddock, farm, school, golf course etc.) and is responsible for installing the necessary infrastructure such as roads, power, water, sewer, communications and gas.

As part of these works, Yarra Valley Water requires that the developer install an additional pipe in the ground which delivers the Class A recycled water to your house.

Once the land developer has finished their works and the land is ready for houses to be constructed, your plumber will apply to Yarra Valley Water to connect to the Class A recycled water supply (as well as to the drinking water supply and sewerage network).

The recycled water plumbing will be inspected and approved by the Plumbing Industry Commission to ensure all relevant standards have been followed, enabling you to safely move into your new house.

If you do not live/ are building in a recycled water area, such as Epping North, Craigieburn West, Beverage and South Wallan, Croydon and Chirnside Park then we are unable to provide recycled water to your home.  
 

I have tenants moving into my property, how can I get an account setup for them?

If you own a separately metered property you are responsible for payment of the water and sewerage service charges and the waterways and drainage and parks charges.The tenant is responsible for the water usage and sewage disposal charges. It is the responsibility of the owner to advise Yarra Valley Water when their tenants move into the property, so we can set up their account. We require 48 hours (2 business days) notice to allow for the water meter to be read.

I have a tenant living in my property, why I am still being billed for the Water Usage & Sewage Disposal charges?

If your property is not separately metered, then it is the responsibilty of the owner to pay for water usage and sewerage disposal charges, along with all service charges. Another reason you may be receiving water usage and sewerage disposal charges is that you have not advised Yarra Valley Water that you have tenants occupying your property. It is the responsibility of the owner to advise Yarra Valley Water when their tenants move into the property, so we can set up their account. We require 48 hours ( 2 business days) notice to allow for the water meter to be read.

I have a tenant living in my property, why I am still getting a Yarra Valley Water account?

As an owner of a residential property you are responsible for all of the service charges. These charges include water and sewerage service charges, waterways and drainage charges and the annual parks charge. If your property has a separate water meter, the tenants will be responsible for the water usage and sewer disposal charges only. It is the responsibility of the owner to advise Yarra Valley Water when their tenants move into the property, so we can set up their account. We require 48 hours ( 2 business days) notice to allow for the water meter to be read.

I have paid the wrong account, what do I do?

Please contact us by phone, email, facsimile or mail with the details of the payment, such as the amount, date paid, method of payment and receipt number. Depending on the method of payment, we should be able to transfer your payment to the correct account for you. This excludes payments made by BPay. Proof of payment may be requested/required, prior to the transfer.

I'm on an Easyway plan and my account is in credit, why did I get a letter saying I owe money?

Please contact us by phone, email, facsimile or mail with the details of the payment, such as the amount, date paid, method of payment and receipt number. Depending on the method of payment, we should be able to transfer your payment to the correct account for you. This excludes payments made by BPay. Proof of payment may be requested/required, prior to the transfer.

I'm on an Easyway plan and my account is in credit, why did I get a letter saying I owe money?

Please contact us by phone, email, facsimile or mail with the details of the payment, such as the amount, date paid, method of payment and receipt number. Depending on the method of payment, we should be able to transfer your payment to the correct account for you. This excludes payments made by BPay. Proof of payment may be requested/required, prior to the transfer.

My account shows that my meter reading was estimated, how can I give Yarra Valley Water the correct reading?

You can check your meter reading and compare it to the estimated reading shown on the back of your account. If the reading is considerably different to the estimated reading, you will need to contact Yarra Valley Water. You can do this by phone, email, facsimile or mail. Please ensure you provide the meter reading you took and the date it was taken on.

Can I use Class A recycled water in my washing machine?

Yes, from 1 July 2010 Yarra Valley Water and EPA Victoria allow Class A recycled water to be used in washing machines. 

If you are currently building your home in a recycled water area, you may install a recycled water tap into the laundry for clothes washing.  This generally results in a third 'purple tap' being installed alongside the hot and cold water washing machine taps.  To prevent accidental misuse, recycled water is not plumbed to any laundry sink taps. 

How do I know my new meter will accurately measure my water usage?

The new meter that will be installed at your property has patent approval from the National Measurement Institute. Before being delivered the meters undergo individual accuracy testing to ensure they meet Australian standards.

Once testing is complete we received a certificate of accuracy.

The meters are installed by Yarra Valley Water's contracted meter installation team that undergo strict quality measures.

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