In your home

Penalties and enforcement

How will restrictions be enforced?

We continue to rely on the public to report any suspected breach of water restrictions. We also have Authorised Water Officers who look out for customers who are not complying with water restrictions.  Authorised Water Officers, visit houses where people are asking for advice and provide assistance on restrictions as well as follow-up suspected breaches.
 

Will there be penalties?

Yes.  Authorised Water Officers can issue fines to customers who do not comply with water restrictions - starting at $244.00 for a first infringement.  We have found that in many cases residents and businesses that are issued with a breach notice are inadvertently doing the wrong thing and generally ensure they are compliant in the future.

Although our first priority is to educate the community, we can issue a Penalty Infringement Notice (fine) without providing advance notification and we can restrict supply for repeat breaches. 

We encourage people who notice a water user doing the wrong thing to call the water restriction hotline of their local water utility (13WATER, 13 92837).

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