Water and sewerage

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Property damage and insurance claims

Why do I need to contact my insurance company?

There are many external factors like seasonal changes, water hammer, tree roots, changed ground conditions or just general wear and tear that may cause a water pipe to burst or sewer pipe to overflow.

As Yarra Valley Water is not considered to be responsible for any third party property damage resulting from failed water or sewer pipes, you will need to contact your insurance company for assistance with the clean up, repairs and replacement.

Damage due to a failed Yarra Valley Water pipe

If your property or contents are damaged due to a failed Yarra Valley Water sewer or water pipe, the clean up, repair or replacement costs should be referred to your insurer.

You will need to contact your insurance company to lodge a claim for the clean up, repairs and replacement.

We will repair the pipe and assess it for future maintenance requirements to reduce the possibility of a recurrence of the failure, we will also provide an initial clean up to make the property safe until your insurer is able to respond.

What happens if I am uninsured?

If you do not have any insurance cover, we may consider providing financial assistance on an ex-gratia basis. This means that although not responsible for the damage, we may provide assistance on an indemnity basis.

Who can I contact to assist me in the restoration of my damaged property?

Yarra Valley Water's Claims Manager, Cunningham Lindsey is available to provide advice in relation to your dealings with your insurer, or on how best to submit an uninsured loss claim.

You can contact Cunningham Lindsey on 03 9684 3000.