Water and sewerage

Top Banner - water bottles on heads

Who is responsible for water leak repairs? 

 Each property that receives a water service by Yarra Valley Water has a connection to the water main.

Typical Main to meter
The meter and stop tap are owned by Yarra Valley Water. The pipe from the water main to the meter is called the “main to meter pipe” and is the property of Yarra Valley Water. In simple terms, Yarra Valley Water will repair everything on the road side of the meter.

The connection from the meter to the house is the property owners' responsibility if there is a water leak.
 
 For more information regarding the responsibility of the property owner and Yarra Valley Water - please click here to access our Customer Charters.  
 

I think I have a water leak - what should I do?  

If you suspect a leak in Yarra Valley Water's pipes or assets, please call 132 762. Our crew will come and check it. If it is the responsibility  of Yarra Valley Water, we will fix it, if not we will advise you of the problem. If you would like help finding a plumber, please call our plumbing referral service on 132 762.
  
For help in determining where the leak is coming from, click here - There is water - where does it come from?
 

Trunk Services

Trunk services are those water supply pipeline extensions which have been built by customers in the past. They usually do not meet YVWs water reticulation pipe standard. As they are private services they are the responsibility of the property owners that they service.  
For more information on Trunk Services click here
 

Fire Services & Fire Hydrants

Fire services are privately owned and maintained water services for the sole purpose of fire suppression.

Many industrial/commercial and some residential properties are required by building regulations to have fire protection for the purpose of fighting fires. Fire protection can be in the form of a fire service or a fire hydrant.

For more information on Fire Services and Fire Hydrants click here