Your Account

Payment options

We provide options for you to help make your payments more manageable.

Request a payment extension - apply now

If your payment problem is short-term, a Payment Extension Request can be made to delay your quarterly instalment for up to one month from the original due date.

Register your Centrelink entitlement?

If you receive a Centrelink entitlement you may be eligible for CentrePay. It provides the facility to have fortnightly payments for your water bill deducted directly from your Centrelink entitlements. For more information call 13 1721.

Organise a payment arrangement

A payment arrangement is designed to make your residential account payments more manageable by spreading them over a period of up to one year. This can be done by Direct Debit, Centrepay or an Easyway Paycard.

What is an Easyway Paycard?
It is the size of a Credit Card and lists all your payment instalment due dates on the back. You can use the Card to pay at Australia Post or by BPay quoting Biller Code 344366, for more information call 13 1721 or email us.

Still having trouble? Speak to our customer support team

We're here to help. Our customer support team have developed a number of options for each unique situation. We completely understand that at different times in our lives - needs change, which can sometimes result in financial difficulty.

Set up a Direct Debit

You can avoid a lot of hassles by having your account paid automatically using Direct Debit. Direct Debit can be used to automatically pay your account each quarter or you can pay your account off in instalments.

Direct Debit Payments

Direct Debit – Bank Account or Credit Union (Not Credit Card) Complete this form online for debits from your bank or credit union account.
Direct Debit - Credit Card (Visa and MasterCard accepted) Download this form and mail the completed form to:
Yarra Valley Water
Private Bag 1
Mitcham, VIC 3132