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Paying your water account

There are plenty of ways to pay your bill, including options and support to help make your payments more managable if you are having trouble paying.
 

Select which method suits you best from the options below.


Pay by telephone

Smoothpay - Yarra Valley Water's new flexible payment option

Pay your bills by SmoothPay and you can choose fortnightly or monthly payments, control how you pay and which account the payment comes out of. Smoothpay is available for residential customers only.
To apply for Smoothpay click here.
Pay online

Paying online?

You can pay your water account online here with either your Visa or MasterCard. (Amex, Diners and JCB are not accepted.)
If you would prefer to pay using BPay® go to your bank's website. You can also register with your bank to receive your accounts online.
To pay your account online click here.
Pay online

Paying by Australia Post Digital Mailbox

With Australia Post Digital Mailbox you can receive and pay your water account anywhere, anytime, via any device with an internet connection.
To register for this free service, you'll need a valid email address and your account number and invoice number on the Yarra Valley Water bill.

To register for Australia Post Digital Mailbox, click here.
Pay by direct debit

Direct debit

Direct debit is an easy way to make sure your bills are paid on time. Payments can be taken directly from your nominated bank account or credit union. Payments are debited on an agreed day and can be cancelled with three business days' notice.

  • Residential customers can pay fortnightly, monthly or quarterly by direct debit.
  • Business customers can pay quarterly by direct debit.  

Direct Debit – Bank Account or Credit Union Complete this form online for debits from your bank or credit union account.


CentrePay payments

CentrePay is a payment service available to residential customers receiving a Centrelink entitlement. It provides the ability to have your water bill deducted directly from your Centrelink entitlements. Payments are only available fortnightly.

Pay by mail

Paying by mail

To pay by mail, you can send a cheque with the tear-off payment slip at the bottom of your bill to: 

Yarra Valley Water 
GPO Box 2753 
Melbourne VIC 3001
Pay by telephone

Paying by telephone

You can pay your water account by calling 1300 362 332, 24 hours per day, 7 days a week. If you would like to pay by credit card we accept Visa or Mastercard (Amex, Diners and JCB are not accepted).
BPay® using Biller Code 344366
Post Billpay by calling 13 1816. Your Billpay Code is 3042. The reference number is found on the back of your bill.
Pay in person

Paying in person

You can pay in person at any Australia Post office by cash or cheque.