SECTION HEADER Your Account

 

PAYING YOUR WATER ACCOUNT

There are plenty of ways to pay your bill, including options and support to help make your payments more managable if you are having trouble paying. 

 

Select which method suits you best from the options below:


Pay by telephone


Smoothpay flexible payment option

SmoothPay is a payment and budgeting tool offered by Yarra Valley Water which allows you to pay your water bill fortnightly or monthly.

It allows you to make smaller and more frequent payments over the year to help reduce the impact of quarterly bills on your household budget. To apply, call 1800 994 789.

Find out more about SmoothPay
 
Pay online


Pay online or via BPAY

Pay your water account with your VISA or MasterCard. Please note that AMEX, Diners and JCB cards are not accepted.

If you would prefer to pay using BPay®, contact your financial institution to register and look for the BPAY logo and Biller code on your Yarra Valley Water bill. 

 

Pay online


MyPost Digital Mailbox 

With MyPost Digital Mailbox you can receive and pay your water account anywhere, anytime, via any device with an Internet connection.
To register for this free service, you'll need a valid email address and your account, invoice and property numbers that can be found on your Yarra Valley Water bill.

Log in or sign up for free today at digitalmailbox.com.au
Pay by direct debit


Direct debit

Direct debit is an easy way to make sure your bills are paid on time. Payments can be made on an agreed day from your nominated bank account and can be cancelled at any time with three business days' notice.  
 

Residential customers can pay fortnightly, monthly or quarterly by direct debit.

Business customers can pay quarterly by direct debit.  

 

Fill out this online form to set up direct debit on your account, or call 1300 304 688.

Pay by mail

 

Pay by cheque

You can send a cheque in the mail, along with the tear-pff payment slip at the bottom of your bill to:

Yarra Valley Water 
GPO Box 2753 
Melbourne VIC 3001

Pay by telephone

 

Pay by telephone

Call 1300 362 322 anytime 24 hours a day, 7 days a week. You'll need your invoice number and VISA or MasterCard details ready. Please note that AMEX, Diners and JCB cards are not accepted.

Pay in person

 

Pay in person

You can pay in person at any Australia Post office by cash or cheque.

Pay online



Payment extensions

Are you having a short-term payment problem? Simply lodge a Payment Extension Request to receive more time to pay your bill.

Submit your request online or call 1300 362 332.