Your account

Understanding your bill

Is your water account higher than expected? Below are some of the common reasons why.

High water usage?

There are many reasons for unexpected water use:

Season
Water use tends to increase over the warmer months, so remember to compare with the same time last year, rather
than with your previous bill.

Automatic watering systems
Such systems can be the forgotten source of water in many homes. It's often a case of "out of sight, out of mind". Automatic systems are the most common reason for unexpected water use, especially if they are programmed to turn on overnight.

More people in the house
Have you had guests stay? Two extra people in your household will increase your water consumption by around 300 litres per day. Multiply that by a week or two and you will see a jump on your consumption graph.

Hidden Leaks
Leaks can occur anywhere on your property, they waste substantial amounts of water and may be hidden from view. To check for leaks, make sure that there is no water being used within the house or garden. Wait 2 minutes and if the dials on your water meter are moving when no water is being used there may be a leak.
For information on how to read your water meter click here.

Neighbours watering your garden
Did you ask your neighbours to water your garden every day when you were on holidays? This is definitely going to show on your meter!

Meter read

There is a chance that the meter has been read incorrectly. If you check your meter and it doesn’t seem to match your most recent bill, please contact us.