How to read your meter - Residential customers
The amount of water you use is measured by a water meter.
Where is my meter located?
Generally close to the front of your property, often just inside the front fence.
In an emergency you can stop the flow of water to your house by turning off the stoptap - shown in the diagram below.
To calculate your property's water usage, you need two key pieces of information from your bill:
- your previous meter reading
- your current meter reading.
How do I read my meter?
Residential customers are most likely to have one of the following types of meters.
In this example each meter illustrated below shows a reading of 842.51 kilolitres.
| Example 1 |
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A Black numbers on a white background register kilolitres.
B White numbers on red background register hundreds of litres, tens of litres, litres & tenths of litres. |
| Example 2 |
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A Black numbers on white background ( 5 digits ) register kilolitres
B "Tell tale". Detects small usage & leaks
C Four "clock" dials at bottom of meter, register starting from right, hundreds of litres, tens of litres, litres & tenths of litres. |
| Example 3 |
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A Black numbers on white background register kilolitres Red numbers on white background register hundreds of litres, tens of litres & litres.
B "Tell tale". Detects small usage & leaks. 20 revolutions per litre. |
| Example 4 |
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A White numbers on black background register kilolitres.
B Red numbers on black background register hundreds of litres & tens of litres. |
What charges to I pay for?
More information about water bills and charges (including block tariffs) can be found at Account charges explained.