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Victorian Bushfires 2020

The bushfires affecting Victoria are having a devastating impact on communities and wildlife. The information below will assist you if you are affected by the current bushfires.


Financial Assistance for Yarra Valley Water Customers

To our customers impacted by the bushfires both here in Victoria and across our country, we know your water bill is the last thing on your mind, please know that we are here to chat when you are in a safe position to do so. We’ll work with you to tailor a solution that supports you now and into the future.

You can contact us on 1800 994 789 or for language support on (03) 9046 4173, 8:00 am – 6:00 pm Monday to Friday.

Support offered by Thriving Communities Partnership organisations

The Thriving Communities Partnership (TCP) is a cross sector collaboration of businesses that work together to ensure everybody has fair access to services like water, electricity, gas and telecommunications.

Victorians affected by bushfires can access disaster relief packages and emergency support offered by essential service providers that are TCP members. 

Go to TCP Website

Water corporations offering joint assistance for bushfire-impacted Victorians

Victoria’s water corporations are working together to provide emergency relief for Victorians affected by bushfires. Information can be accessed on South East Water’s website.

Go to South East Water's website

For general bushfire information and how to be prepared in case of a bushfire,Go to the General Bushfire Information page