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Snap, Send, Solve is the speedy way to report leaks, bursts and spills

It’s now even easier for Yarra Valley Water customers to report faults that need fixing. Yarra Valley Water is officially partnering with “Snap, Send, Solve” which allows more customers to use their smartphone to report any issue they see that might require our attention.

The app enables Yarra Valley Water’s Service Response team and other service providers like Melbourne Water, or councils, to see the problem first-hand and respond accordingly.

Yarra Valley Water General Manager of Distribution Services, Dona Tantirimudalige said the new partnership helps customers to get in touch at any time during business hours to report their fault.

“Officially partnering with Snap, Send, Solve makes it easier for people to let us know quickly what’s happening in their local area. Receiving reliable, visual information allows us to respond and solve the problem,” Ms Tantirimudalige said.

The service is expected to prove particularly useful as the weather in Melbourne becomes warmer, when issues across the water network often increase.

Ms Tantirimudalige said that Snap, Send, Solve is also advantageous in helping save water due to leaks being reported earlier.

“If our customers find it easy to report even the smallest of issues and make good habits of doing so, over time we will collectively save more water which is so important,” she said.

Yarra Valley Water takes thousands of calls each year reporting emergencies and infrastructure issues across its vast network that serves over 2 million Victorians. In addition to using Snap, Send, Solve, customers can ring the faults line on 13 27 62 or report faults via the website at www.yvw.com.au/reportfault

Yarra Valley Water customers can use Snap, Send, Solve by following these instructions:

  1. Download the app and sign up.
  2. Snap a photo of the incident: Remember to make sure you are in a safe spot and don’t “snap” if doing so puts you in harm’s way (safety first).
  3. Send: The location and additional details are sent directly to Yarra Valley Water or other service provider or council if the fault is theirs to fix. Make sure to confirm your location and select the right incident type.
  4. Solve: The report will be reviewed and prioritised for action! Authorities have different ways of responding to reports and may contact you for further details to help fix the fault.