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Service interruptions

There are some simple things you can do to prepare for when your water has been turned off.

When we do planned maintenance on our pipes, we will give you one week's notice of any planned water interruption. 

If there is a fault, such as a burst or leak, which requires emergency repair, we cannot give you advance warning that the water will be turned off.  If this happens we will work as fast as we can to get the water back on.

Here is a guide on how you can prepare if you have been told your water will be turned off, or if you find you have no water due to emergency works.

Before the water is turned off

  • Fill some jugs or containers with extra water for drinking and/or cooking
  • Turn off all taps throughout your property, including laundry appliances, hot water service, water filters, air-conditioning units and outdoor sprinkling systems
  • Don’t use your washing machine, dishwasher or hot water service
  • Remove any wet washing from the washing machine

During a service interruption

When the water has been turned back on

  • Run the outside tap that is closest to your water meter for a few minutes. This will flush any natural sediment away and clear water that may look discoloured.
  • Turn back on the appliance taps you may have turned off before the water service was interrupted.