Help with my account
Get information about the charges on your bill, who's responsible for paying different charges, how to register your concession details, or get assistance if you can't make a payment.
Organise a payment extension
Understand my bill
Find out how to read your bill, what the fees and charges are, and why your bill seems high.
Concessions and pensions
Find out if you're eligible for a concession and how it is applied to your account.
Different fees and charges on your bill can be paid by either the tenant, landlord or home owner.