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Water price review

Help us set future prices and service levels.

We are planning for the services we will provide and our prices from 1 July 2018 to 2023.

What is a water price review?

Every five years all water businesses undergo a Water Price Review run by the Essential Services Commission (ESC).

Water businesses in Victoria are required to make a price submission which sets out their proposed prices and service standards by 27 September 2017.

The ESC will assess the pricing submissions, guided by the requirements and principles set out in a ministerial order and the legislation.

The pricing power and functions of the ESC in Victoria's water industry are governed by the Water Industry Regulatory Order 2014, which sits within the broader context of the Water Industry Act 1994 and the Essential Services Commission Act 2001.

Our price submission proposal aims to deliver the services that our customers want at what they determine is the right price.

At the end of the price review the ESC makes a price determination, which specifies the maximum prices each water business can charge over the next period.

How do I find out more or get involved?

In the past twelve months we have conducted a large number of research studies using a range of methodologies.

There will be further opportunities over the coming months for you to get involved and have your say on the water and sanitation services you receive from us.

Head over to our online forum to get more details on the feedback received to date, join the conversation and have your say or ask a question about what matters to you. You can also register your interest to be kept up to date on our price submission proposal or to participate in upcoming research groups.

Go to the Water Price Review customer online forum

For the price submission, we want to know more about you and what you want.

We are committed to engaging with our customers throughout the whole process. Our customer engagement in relation to the price submission so far, has been to identify what customers value most and plan accordingly.  To date, this is a summary of what we have uncovered:

  • Customers want:  safe, reliable services - clean drinking water, reliable sanitation services and quick responses when anything goes wrong.
  • Customers want:   us to use our expertise to make appropriate decisions and to manage resources appropriately.
  • Customers want:  us to keep prices down and accommodate future supply needs.


For more information on our engagement process so far, please contact Tanya Hough at [email protected]