Chevron RightCredit CardFacebookGoogle PlusInfoInstagramLinkedInLockPhonesearchTwitter

Water price review

Help us set future prices and service levels.

We are planning for the services we will provide and our prices from 1 July 2018 to 2023.

What is a water price review?

Every five years all water businesses undergo a Water Price Review run by the Essential Services Commission (ESC).

Water businesses in Victoria are required to make a price submission which sets out their proposed prices and service standards by 27 September 2017.

The ESC will assess the pricing submissions, guided by the requirements and principles set out in a ministerial order and the legislation.

The pricing power and functions of the ESC in Victoria's water industry are governed by the Water Industry Regulatory Order 2014, which sits within the broader context of the Water Industry Act 1994 and the Essential Services Commission Act 2001.

Our price submission proposal aims to deliver the services that our customers want at what they determine is the right price.

At the end of the price review the ESC makes a price determination, which specifies the maximum prices each water business can charge over the next period.

Citizens' Jury

In addition to our consultation and research, for the past three months we have been hosting a Citizens' Jury who have considered the insights from our customer research and engagement, heard from speakers chosen by our stakeholders and themselves, read submissions made by the public and deliberated over the content to assist us find a balance between price and service that is fair for everyone.

The Yarra Valley Water Citizens' Jury has now completed their deliberation and have presented a report and their recommendations to Yarra Valley Water's Chair and Managing Director in response to the challenge before them:

We need to find a balance between price and service which is fair for everyone. How can we do this?

Yarra Valley Water would like to extend our thanks and express our great appreciation to the customers who joined us as members of our Citizens' Jury and committed their time and boundless energy to the task before them. We are grateful for their participation.

Download Recommendations Report (137 KB)

How do I find out more or get involved?

In the past twelve months we have conducted a large number of research studies using a range of methodologies.

There will be further opportunities over the coming months for you to get involved and have your say on the water and sanitation services you receive from us.

Head over to our online forum to get more details on the feedback received to date, join the conversation and have your say or ask a question about what matters to you. You can also register your interest to be kept up to date on our price submission proposal or to participate in upcoming research groups.

Go to the Water Price Review customer online forum

For the price submission, we want to know more about you and what you want.

We are committed to engaging with our customers throughout the whole process. Our customer engagement in relation to the price submission so far, has been to identify what customers value most and plan accordingly.  To date, this is a summary of what we have uncovered:

  • Customers want:  safe, reliable services - clean drinking water, reliable sanitation services and quick responses when anything goes wrong.
  • Customers want:   us to use our expertise to make appropriate decisions and to manage resources appropriately.
  • Customers want:  us to keep prices down and accommodate future supply needs.


For more information on our engagement process so far, please contact Janet Wade.