Here to help
Have you been affected by coronavirus, severe weather or other life challenges?
If you’re concerned about being able to pay your bills, we can offer extra support and flexibility to suit your situation.
Organise a payment extension
Understand my bill
Find out how to read your bill, what the fees and charges are, and why your bill seems high.
Concessions and pensions
Find out if you're eligible for a concession and how it is applied to your account.
Different fees and charges on your bill can be paid by either the tenant, landlord or home owner.