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Planned maintenance notification

UPDATE: as of 3.30pm, all online services have been restored. Thank you for your patience.

Due to planned maintenance, various services on our website will be unavailable between 8am and 7pm on Sunday 11 February. These include:

  • Account services over the phone (account balances, payments, payment extensions and faults enquiries)
  • EasyACCESS Online
  • Faults map
  • GIS/asset map
  • Move in/move out form
  • Online credit card payments
  • Payment extension form
  • Property Flow
  • WorksPortal
  • Yarra Valley Online Water

If you would like to report a fault, please call 13 2762.

Allowances will be made for customers who are unable to pay their bill on the due date as a result of this outage.

We apologise for any inconvenience.