Winneke-Silvan supply change
Due to routine Melbourne Water upgrades we have changed the source of water supply to some of our customers in the North East of our network.
Customers who are usually supplied by the Winneke Reservoir will temporarily be supplied by the Silvan Reservoir.
While the water is of the same quality, a change in source can sometimes result in the water looking, smelling and tasting slightly different to what you are used to. We appreciate your patience while this temporary change is in place.
If you have any questions, please contact our faults team on 13 27 62, day or night.
Is my suburb affected?
Areas that may be affected are:
ARTHURS CREEK HURSTBRIDGE SAINT HELENA BRIAR HILL KINGSBURY SOUTH MORANG BUNDOORA LALOR THOMASTOWN COBURG NORTH MACLEOD WATSONIA NORTH COTTLES BRIDGE MERNDA WATTLE GLEN DIAMOND CREEK MILL PARK WOLLERT DOREEN MONTMORENCY YALLAMBIE ELTHAM NUTFIELD YAN YEAN ELTHAM NORTH PLENTY YARRAMBAT EPPING RESEARCH KANGAROO GROUND GREENSBOROUGH RESERVOIR PANTON HILL WATSONS CREEK
Is it safe to drink?
Yes, the water is safe to drink. The Silvan source is another major supply system used by Yarra Valley Water customers. While this source of water is different it is still treated to the same drinking water quality standards as your normal water supply.
How long will the water be like this?
The change in source may be noticeable between 16/09 to 23/09 and again from the 30/09 to 6/10.
You may notice some changes between these dates, if you have questions please contact our faults team on 13 27 62, day or night.
Why does my water appear different?
A change in source can sometimes result in the water looking, smelling and tasting slightly different as it is coming from a different place, but it is still safe to use as normal.
Why is my water a different colour? Is it safe to bath/shower?
Winneke water can typically look slightly more blue/green in colour, whereas Silvan can appear slightly more yellow/brown or yellow/green due to natural sediments at the source of water. The water is perfectly clean and safe and not the result of dirt / corrosion in the water pipes. You can use your water the way you normally do for things like drinking, showering and bathing children.