Winneke-Silvan supply change
Due to emergency works we have changed the source of water supply to some of our customers in the North East of our network.
Customers who are usually supplied by the Winneke Reservoir will temporarily be supplied by the Silvan Reservoir.
While the water is of the same quality, a change in source can sometimes result in the water looking, smelling and tasting slightly different to what you are used to. We appreciate your patience while this temporary change is in place.
If you have any questions, please contact our faults team on 13 27 62, day or night.
Is my suburb affected?
Areas that may be affected are:
- ARTHURS CREEK
- BRIAR HILL
- COBURG NORTH
- COTTLES BRIDGE
- DIAMOND CREEK
- ELTHAM NORTH
- MILL PARK
- SAINT HELENA
- SOUTH MORANG
- WATSONIA NORTH
- WATTLE GLEN
- YAN YEAN
- KANGAROO GROUND
- PANTON HILL
- WATSONS CREEK
Is it safe to drink?
Yes, the water is safe to drink. While the source of the water is different it is still treated to the same drinking water quality standards as your normal water supply.
How long will the water be like this?
The change in source may be for up to five days.
Why does it look/smell funny?
A change in source can sometimes result in the water looking, smelling and tasting slightly different as it is coming from a different place, but it is still safe to use as normal.
Why is my water a different colour? Is it safe to bath/shower?
Winneke water can typically look more blue/green in colour, whereas Silvan can appear more yellow/brown due to natural sediments at the source of water. The water is perfectly safe and not the result of dirt / corrosion in the water pipes. You can use your water the way you normally do for things like showering and bathing children.