Why is my bill so high?

Have you received a high bill? The following questionaire can help you determine the possible cause of your high bill.

  • Step 1
    Getting started
  • Step 2
    Charges
  • Step 3
    Usage
  • Step 4
    Confirm details

Step 1: Getting started

All form fields are mandatory, except where indicated


        

There are a number of different charges which appear on your bill. Please click the next button to continue, you will be asked to identify the charges that appear on your bill.

There are a number of reasons to explain high usage. You will now be asked a series of questions to help us determine the cause of your high usage. Please click next to continue.

If you are revisiting this questionnaire please enter your reference number and select next. Otherwise select next to proceed.

Have you received a high bill? The following questionaire can help you determine the possible cause of your high bill.

  • Step 1
    Getting started
  • Step 2
    Charges
  • Step 3
    Usage
  • Step 4
    Confirm details

Step 2: Charges

There are a number of different charges which appear on your bill. Some are quarterly charges and some are annual charges. Please select the charges that appear on your bill below to help you determine why your charges appear higher than normal.


 

   

The Annual Parks Charge appears on your bill once a year. If this charge is displayed on your bill it could explain why your bill appears higher than normal.

For more information on the Annual Parks Charge click here

The Water Supply System Charge is a fixed charge that is billed on a quarterly basis. The charge contributes to the cost of operating and maintaining water infrastructure.

Every year all Yarra Valley Water charges are subject to a price increase. If this is your most recent bill post July 1, the price increase is a possible reason why your bill may appear higher than normal.

For more information on the Water Supply System Charge click here.

For more information on the price increase click here to have a look at our Living brochure July – Sep 2011 which explains the price increase in detail.

The Waterways and Drainage Charge is a fixed charge and is billed on a quarterly basis. It is collected on behalf of Melbourne Water and covers the costs associated to river health, floodplains and the regional drainage system.

Every year all Yarra Valley Water charges are subject to a price increase. If this is your most recent bill post July 1, the price increase is a possible reason why your bill may appear higher than normal.

For more information on the Waterways and Drainage Charge click here.

For more information on the price increase click here to have a look at our Living brochure July – Sep 2001 which explains the price increase in detail.

Both Water Usage Charge and Sewage Disposal Charge are based on your water consumption. They are measured by kilolitres and are billed on a quarterly basis.

Every year all Yarra Valley Water charges are subject to a price increase. If this is your most recent bill post July 1, the price increase is a possible reason why your bill may appear higher than normal.

For more information on Usage Charges click here.

For more information on the price increase click here to have a look at our Living brochure July – Sep 2001 which explains the price increase in detail.

If your water usage is higher than normal please click the next button to continue. This will help you determine the cause of your high bill.

The Sewerage System Charge is a fixed charge that is billed on a quarterly basis. The charge contributes to the cost of operating and maintaining sewerage infrastructure.

Every year all Yarra Valley Water charges are subject to a price increase. If this is your most recent bill post July 1, the price increase is a possible reason why your bill may appear higher than normal.

For more information on the Sewerage System Charge click here.

For more information on the price increase click here to have a look at our Living brochure July – Sep 2011 which explains the price increase in detail.

Please note down the Reference Number if you want to revisit and continue with the questionnaire some other time

Have you received a high bill? The following questionaire can help you determine the possible cause of your high bill.

  • Step 1
    Getting started
  • Step 2
    Charges
  • Step 3
    Usage
  • Step 4
    Confirm details

Step 3: Usage


        

You can find your meter read in the ‘account details’ section on the back of your bill Meter ImageFor assistance reading your water meter please click here.

Please note: depending on the amount of time that has passed since your last meter read, there may be a difference in what appears on your meter now and what appears on your bill. This is due to your everyday usage.

If the meter read on your meter does not match the meter read on your bill please call Yarra Valley Water on 13 1721 to discuss this further.

        

Did you disconnect your sprinkler system? Perhaps it was not disconnected correctly. Is the timer set for longer than it should be? We suggest you check all of these things and if they are not the issue, we recommend you check your sprinkler system to ensure it is not leaking or faulty.

        

We suggest you check that the ‘automatic fill’ setting is not turned on and filling the pool up on a regular basis. Also check the pool to see that it is in working order.

        

Is your evaporative cooling system new? This could explain an increase in usage patterns. If it is not new, is it faulty? We suggest you check it for leaks.

        

Perhaps you have had visitors stay for an extended period of time, each visitor contributing to your everyday usage with extra showers, toilet flushing and loads of washing. Is there a new addition to the house? For example a baby or a relative staying long term. Maybe you hosted a party. All of these scenarios could be a reason for your unexplained spike in usage.

        

It is important to make sure that your solar hot water system is in working condition. They can sometimes be the most difficult to locate an issue.

                 

If you have a leak on your property it is highly likely that this is the cause of your high bill. In some cases a leak can have a small effect on your bill, in others they can have a severe effect. If you suspect a leak you should address it immediately. For more information about leaks please click here.

For more information about leaks please click here.

Please note down the Reference Number if you want to revisit and continue with the questionnaire some other time

Have you received a high bill? The following questionaire can help you determine the possible cause of your high bill.

  • Step 1
    Getting started
  • Step 2
    Charges
  • Step 3
    Usage
  • Step 4
    Confirm details

Step 4: Confirm details



Thank you for completing the online form. If you want the results emailed to you then please enter your email address and click Submit

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