My Account customer trial

Updated March 2024 - New features released

We’re developing a new online customer account system called My Account.  

If you’re a customer who pays their bills using Yarra Valley Online Water, you may have received an invitation to trial the next release of My Account.  

This is an opportunity to:  

• Get early access to My Account and try out the improved user experience and new features.  
• Provide personal feedback about what you liked and how we can make improvements.  
• Help shape the development of My Account to improve your online experience with us.  

We're dedicated to providing a convenient, secure and easy-to-use way for our customers to manage their Yarra Valley Water account. The best way to know if we're on the right track is by asking our customers to try My Account and provide feedback.  

How do I know if I’ve been invited?   

We've emailed an early access invitation to a small number of customers to join the trial. The invitation was sent to email addresses registered with Yarra Valley Online Water.

If you're a part of the trial, we'll notify you when we make improvements or release new features for you to try. More customers will also be invited each time we release new features.

Your participation in this trial is highly valued by us but not compulsory. Your current Yarra Valley Online Water Account will continue to be available to you, whether or not you decide to participate in this trial.

Let us know your feedback 

When you log into My Account, you can easily give us your feedback by clicking on the 'Feedback' button that appears onscreen. Leave a comment about what you liked or how you think we can improve My Account.

Support and enquiries 

If you need support or have questions about your participation in the My Account trial, please contact our friendly team at [email protected].

We look forward to learning about your experience.