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Claim a concession
Register your pension or concession card and reduce your bill.
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Apply for a Utility Relief Grant
If you are unable to pay your current water bill, a Utility Relief Grant may be able to help.
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Flexible payment options
Pay your bill in instalments or let us know if you need more time.
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Information in 24 languages
See information in your language and links to interpreter services.
WaterCare
Because we care about helping you get on top of your bills. Our team is here to find a solution for you.
Speak to our friendly staff on 1300 304 688 or fill out our call back request form and we'll call you.
For language and communication assistance
| Arabic العربية | 1300 914 361 | Greek Eλληνικά | 1300 931 364 |
| Cantonese 廣東話 | 1300 921 362 | Mandarin 普通话 | 1300 927 363 |
| Interpreter services | 03 9046 4173 | National relay service website | 1300 304 688 |
View written information in 24 languages
View Easy English 'Help to pay your water bills' (PDF 1.24MB)
Why we have WaterCare
Life doesn’t always go the way we plan. If you’re having trouble keeping on top of your bills, we're here to help.
We can assist with bill extensions, payment plans and find ways to save money on your water bill. If you're eligible for a Utility Relief Grant or concession, we'll apply that to your account.
WaterCare offers the support and flexibility to suit your situation, and we'll work with you for as long as it takes to get you back on track.
Call us on 1300 304 688 or fill out our call back request form.
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