Yarra Valley Water


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woman talking through headset smiling with text WaterCare because we care


Because we care about helping you get on top of your bills. Our team is here to find a solution for you.

Speak to our friendly staff on 1300 304 688 or fill out our call back request form and we'll call you.

Call back request form

For language and communication assistance

Arabic العربية1300 914 361Greek Eλληνικά1300 931 364
Cantonese 廣東話1300 921 362Mandarin 普通话1300 927 363
Interpreter services03 9046 4173National relay service website 
24-hour TTY voice calls133 67724-hour Speak and Listen1300 555 727

View written information in 24 languages

View Easy English 'Help to pay your water bills' (PDF 1.24MB)

Why we have WaterCare

Life doesn’t always go the way we plan. If you’re having trouble keeping on top of your bills, we're here to help. 

We can assist with bill extensions, payment plans and find ways to save money on your water bill. If you're eligible for a Utility Relief Grant or concession, we'll apply that to your account. 

WaterCare offers the support and flexibility to suit your situation, and we'll work with you for as long as it takes to get you back on track.

Call us on 1300 304 688 or fill out our call back request form.


Call back request form