Yarra Valley Water


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woman talking through headset smiling with text WaterCare because we care


Because we care about helping you get on top of your bills. Our team is here to find a solution for you.

Speak to our friendly staff on 1300 441 248 or fill out our call back request form and we'll call you.

For language and communication assistance

Arabic العربية

1300 914 361

Greek Eλληνικά

1300 931 364
Cantonese 廣東話 1300 921 362 Mandarin 普通话 1300 927 363
Interpreter services 03 9046 4173 National relay service website  
24-hour TTY voice calls 133 677 24-hour Speak and Listen 1300 555 727

View written information in 24 languages

View Easy English 'Help to pay your water bills' (PDF 1.24MB)

Why we have WaterCare

Life doesn’t always go the way we plan. If you’re having trouble keeping on top of your bills, we're here to help. 

We can assist with bill extensions, payment plans and find ways to save money on your water bill. If you're eligible for a Utility Relief Grant or concession, we'll apply that to your account. 

WaterCare offers the support and flexibility to suit your situation, and we'll work with you for as long as it takes to get you back on track.

Call us on 1300 441 248 or fill out our call back request form. 


Call back request form