Apply for a concession
Find out if you're eligible for a concession and register to reduce the amount you need to pay.
Apply for a Utility Relief Grant
If you are unable to pay your current water bill, a Utility Relief Grant may be able to help.
Request a payment extension
If you need more time to pay your water bill, you can submit a request to extend your bill due date.
Register for Smoothpay
Pay your bill with smaller and more frequent amounts.
Why we have WaterCare
Life doesn’t always go the way we plan. If you’re finding it tough to pay your water bills, WaterCare can keep things moving forward to get your bills back on track.
Our program of support services is tailored to suit your individual situation – whether you need more time to pay, a payment plan to spread out the costs, or even a solution to help reduce your bill. We’re already helping thousands of customers to get back on track – and our team are on-hand to do the same with you.
Call us on 1800 111 989 or fill out our call back request form.
For language assistance
|1300 914 361||
|1300 931 364|
|Cantonese 廣東話||1300 921 362||Mandarin 普通话||1300 927 363|
For other language assistance, please call our translation service on 03 9046 4173.
Hearing and speech impaired services
24 hour relay call numbers
TTY Voice calls 133 677
Speak and Listen 1300 555 727
Need information in Easy English?
Understand my bill
Find out how to read your bill, what the fees and charges are, and why your bill seems high.
Different fees and charges on your bill can be paid by either the tenant, landlord or home owner.
Support for business customers
Learn more about how we support commercial customers experiencing financial difficulty
Find information on support for customers experiencing family violence