Yarra Valley Water


woman talking through headset smiling with text WaterCare because we care


Because we care about helping you get on top of your bills. Our team is here to find a solution for you.

Speak to our friendly staff today on 1800 111 989 or fill out our call back request form and we'll call you.

Call back request form

Why we have WaterCare


Life doesn’t always go the way we plan. If you’re finding it tough to pay your water bills, WaterCare can keep things moving forward to get your bills back on track.

Our program of support services is tailored to suit your individual situation – whether you need more time to pay, a payment plan to spread out the costs, or even a solution to help reduce your bill. We’re already helping thousands of customers to get back on track – and our team are on-hand to do the same with you.

Call us on 1800 111 989 or fill out our call back request form.  

Call back request form



For language assistance

Arabic العربية

1300 914 361

Greek Eλληνικά

1300 931 364
Cantonese 廣東話 1300 921 362 Mandarin 普通话 1300 927 363

For other language assistance, please call our translation service on 03 9046 4173.

View written information in 19 languages

Hearing and speech impaired services

24 hour relay call numbers

TTY Voice calls 133 677

Speak and Listen 1300 555 727

Visit National Relay Service website

Need information in Easy English?

View Easy English info 'Help to pay your water bills' (PDF 1.24MB)

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