WaterCare

Because we care about helping you get on top of your bills. Our team is here to find a solution for you.

Speak to our friendly staff today on 1800 111 989 or fill out our call back request form and we'll call you.

Apply for a concession

Find out if you're eligible for a concession and register to reduce the amount you need to pay.
Apply for a Utility Relief Grant

If you are unable to pay your current water bill, a Utility Relief Grant may be able to help.
Request a payment extension

If you need more time to pay your water bill, you can submit a request to extend your bill due date.
Register for Smoothpay

Pay your bill with smaller and more frequent amounts.

Why we have WaterCare

Life doesn’t always go the way we plan. If you’re finding it tough to pay your water bills, WaterCare can keep things moving forward to get your bills back on track.

Our program of support services is tailored to suit your individual situation – whether you need more time to pay, a payment plan to spread out the costs, or even a solution to help reduce your bill. We’re already helping thousands of customers to get back on track – and our team are on-hand to do the same with you.

Call us on 1800 111 989 or fill out our call back request form.

Call back request form