Claim a concession
Register your pension or concession card and reduce your bill.
Apply for a Utility Relief Grant
If you are unable to pay your current water bill, a Utility Relief Grant may be able to help.
Flexible payment options
Pay your bill in instalments or let us know if you need more time.
Information in 19 languages
See information in your language and links to interpreter services.
For language and communication assistance
|1300 914 361||
|1300 931 364|
|Cantonese 廣東話||1300 921 362||Mandarin 普通话||1300 927 363|
|Interpreter services||03 9046 4173||National relay service website|
|24-hour TTY voice calls||133 677||24-hour Speak and Listen||1300 555 727|
Why we have WaterCare
Life doesn’t always go the way we plan. If you’re having trouble keeping on top of your bills, we're here to help.
We can assist with bill extensions, payment plans and find ways to save money on your water bill. If you're eligible for a Utility Relief Grant or concession, we'll apply that to your account.
WaterCare offers the support and flexibility to suit your situation, and we'll work with you for as long as it takes to get you back on track.
Call us on 1300 441 248 or fill out our call back request form.
Understand my bill
Find out how to read your bill, what the fees and charges are, and why your bill seems high.
Different fees and charges on your bill can be paid by either the tenant, landlord or home owner.
Support for business customers
Learn more about how we support commercial customers experiencing financial difficulty
Find information on support for customers experiencing family violence