Our strategy
Our organisational purpose is to support the health and wellbeing of our customers, and create a brighter future for communities and the natural environment. This purpose sets out our commitment to a sustainable future.
Our 2030 Strategy
Our 2030 Strategy sets our direction for the decade ahead. It gives voice to our customers who are our inspiration to deliver what matters. Our approach will ensure we continue to provide essential water and sewerage services while also helping to build a more sustainable, vibrant and connected community.
How we set prices and service levels
Every five years all water businesses undergo a price review run by the water industry’s independent regulator, the Essential Services Commission. (ESC). We’ve started planning for our next price submission - the services we plan to provide customers, and the prices customers pay, in the five years from 1 July 2023 to 30 June 2028.
We've been engaging with customers, the community and stakeholders since early 2021 to find out what matters to them about their water and sewerage services. These insights and feedback will help shape and inform our plan for these five years. We're currently writing our price submission and will submit it to the ESC in September.
How we view sustainability
We take a big picture approach to providing our services, to achieve the best result for our community and planet.
We were the first water corporation in Australia to commit to the United Nations Global Compact and the Sustainable Development Goals (SDGs). This is a set of 17 global goals describing what a prosperous yet sustainable world looks like. We are contributing to the SDGs through every aspect of our business, from human resources to customer hardship to where we source our energy.
Our commitment to reconciliation
We launched our second Reconciliation Action Plan (RAP) in 2020 to reaffirm our commitment to reconciliation and strengthen ties with Traditional Custodians and Aboriginal and Torres Strait Islander communities.
Our vision for reconciliation is that all who live on this land acknowledge our shared history and move forward, together, in a respectful way.