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Our strategy

Our organisational purpose is to support the health and well-being of our customers, and create a brighter future for communities and the natural environment. This purpose sets out our commitment to a sustainable future.


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Price review and determination

Every five years all water businesses undergo a water price review run by the Essential Services Commission (ESC). Through the process of developing our price review proposal, we engaged more broadly and deeply with customers and our community than ever before.

We submitted our price submission, which sets out our proposed prices and service standards for the five years from 2018-19 to 2022-23, on 28 September 2017. Our submission was approved on 29 May 2018.

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How we view sustainability

We take a big picture approach to providing our services, to achieve the best result for our community and planet.

We were the first water corporation in Australia to commit to the United Nations Global Compact and the Sustainable Development Goals (SDGs). This is a set of 17 global goals describing what a prosperous yet sustainable world looks like. We are contributing to the SDGs through every aspect of our business, from human resources to customer hardship to where we source our energy.

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Our commitment to reconciliation

We launched our second Reconciliation Action Plan (RAP) in 2020 to reaffirm our commitment to reconciliation and strengthen ties with Traditional Custodians and Aboriginal and Torres Strait Islander communities. 

Our vision for reconciliation is that all who live on this land acknowledge our shared history and move forward, together, in a respectful way.