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Our strategy

Our organisational purpose is to support the health and well-being of our customers, and create a brighter future for communities and the natural environment. This purpose sets out our commitment to a sustainable future.


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How we set prices and service levels

Every five years all water businesses undergo a price review run by the water industry’s independent regulator, the Essential Services Commission. (ESC). We’ve started planning for our next price review - the services we plan to provide customers, and the prices customers pay, in the five years from 1 July 2023 to 30 June 2028.

We'll be engaging with customers and the community to find out what matters to them about their water and sewerage services. These insights and feedback will help shape our plan for the future.

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How we view sustainability

We take a big picture approach to providing our services, to achieve the best result for our community and planet.

We were the first water corporation in Australia to commit to the United Nations Global Compact and the Sustainable Development Goals (SDGs). This is a set of 17 global goals describing what a prosperous yet sustainable world looks like. We are contributing to the SDGs through every aspect of our business, from human resources to customer hardship to where we source our energy.

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river and land with trees

Our commitment to reconciliation

We launched our second Reconciliation Action Plan (RAP) in 2020 to reaffirm our commitment to reconciliation and strengthen ties with Traditional Custodians and Aboriginal and Torres Strait Islander communities. 

Our vision for reconciliation is that all who live on this land acknowledge our shared history and move forward, together, in a respectful way.

Read about our commitment to reconciliation