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Easy English documents

Yarra Valley Water has worked with accessible information specialists SCOPE to translate a number of our fact sheets and key information into Easy English.

We recognise that our customers have diverse abilities and communication needs, and by providing inclusive communications about our water and sewerage services and the customer support available, all customers regardless of their circumstances will have access to key information that is concise and easy to understand.

easy English symbol

You can now access Easy English versions of the following documents:

Note: The [tagged] version is optimised to be used with a screen reader

Download About your water bill (PDF 1.14MB)

Download Check for water leaks (PDF 823KB)

Download Help to pay your water bills (PDF 1.24MB)

Download Using water in summer (PDF 949KB)

Download What you must not put down the drain (PDF 912KB) 

Download Yarra Valley Water-Residential Customer Charter (PDF 2.2441MB)

You can get someone to help you:

  • Read these documents
  • Understand what these documents are about
  • Find more information

What Is Easy English?

Easy English is a style of writing where information is presented in a way that is very easy to understand. It is currently used extensively for audiences with low English literacy. People with low English literacy can be described as people with a limited ability to read and write words.

It focuses on presenting key information rather than all the detail. Words are combined with images to enhance the message for the reader.

Reading an Easy English document can be a shared activity between the reader and another person, such as a friend, a family member or support person. Through discussion, the meaning of the document can be clarified, understood and further details can be provided.

Easy English documents include:

  • simplified language and grammar
  • explaining one idea per sentence
  • Use subheadings, bullet points and white space to break up text use of subheadings, bullet points and white space to break up text
  • simplified font, layout and design and
  • supporting key messages with meaningful and clear images.