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Customer charter

As a valued Yarra Valley Water customer, your satisfaction with our services is important to us.

Our customer charter provides information about our service commitments and outlines your rights and responsibilities as our customer.

Download the relevant customer charter for an outline of our service commitments and standards.

Residential customers

Residential Customer Charter - Summary

Residential Customer Charter - Full version

Business customers

Business Customer Charter - Summary

Business Customer Charter - Full version


Recycled Water Customer Charter

Trade Waste Customer Charter

If you have a question or feedback, please let us know by calling our Customer Relations Team on 1800 051 379.

You can also write to us at Yarra Valley Water, Private Bag 1, Mitcham, VIC 3132.