Flexible payment options
Set up a payment plan
Do you find smaller, more frequent payments easier to manage? SmoothPay is a way to pay your bill in smaller, more frequent amounts.
Apply for a payment extension
If you need a little more time to get on top of your bills, you can apply for a payment extension for up to 30 days.
We recommend this option if all you need is some temporary relief.
We understand that everyone’s situation is different, if you need more help, we’re here to find a solution that works for you.
Find out if you’re eligible
We recommend you call us on 1300 304 688 if:
- you need an extension for more than 30 days
- your bill is already past the due date
- you have a direct debit which is due to be deducted in the next 3 days
- you have already had an extension on your current bill and still need more time to pay.
If you are experiencing financial difficulty, we're here to help. Call us on 1300 441 248 and select 'option 5'
Or, visit our payment extension page to apply for a payment extension.