Organisation overview
We service 1.9 million people and more than 50,000 businesses across a 4,000-kilometre area, from Wallan in the north to Warburton in the east. We buy bulk water from Melbourne Water for distribution to our customers. We remove and treat sewage, most of which is transferred to Melbourne Water’s treatment plants. The rest is treated at our ten regional plants, where we also recycle water for use in homes, sports fields and public spaces.
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Board of Directors
The Board of Directors is responsible for setting the strategic direction, establishing goals for management and monitoring their achievement and monitoring performance.
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Executive team
Our executives bring a wealth of experience to the organisation and oversee our operations and corporate services.
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Governance
Our Corporate Governance reflects the manner in which we conduct our business.
Our customers
We serve a culturally diverse population that is expected to grow by in excess of 500,000 people in the next 20 years. 28% of people in our region speak a language other than English. Greek is the most widely spoken language among our customers followed by Italian, Mandarin, Cantonese and Arabic.
Our workforce
Yarra Valley Water employs over 500 people – customer service professionals, communications practitioners, engineers, technicians, accountants, economists, IT specialists, managers and more. Most staff are based at our head office in Mitcham, with a small number working at treatment plants or out in the field.
Partner companies deliver many of our services, including construction and maintenance activities, meter reading, laboratory services, legal services and facilities management.
Our region
Our district covers approximately 4,000 square kilometres from as far north as Wallan and extends to Warburton in the east. We own and maintain over 9,000 kilometres of water mains and over 9,000 kilometres of sewer mains.
Department of Land, Water and Planning has produced a map that lets you find whether your address is in our area.
The regulatory environment
Effective from 1 July 2012, Yarra Valley Water became a corporation under the Water Act 1989. We are subject to regulation by the Essential Services Commission and make payments to the Victorian Government equivalent to the income tax and sales tax that would be payable if the Corporation was not a statutory corporation.