Yarra Valley Water


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Pat McCafferty at media launch

Organisation overview

We service 2 million people and 61,000 businesses across a 4,000 kilometre area, stretching from Wallan in the north to Warburton in the east. We buy bulk water from Melbourne Water for distribution to our customers. We remove and treat sewage, most of which is transferred to Melbourne Water’s treatment plants. The rest is treated at our 9 regional plants, where we also recycle water for use in homes, sports fields and public spaces.

aerial photo of Yarra Valley Water area

Our customers

We serve a culturally diverse population that is expected to grow by more than 500,000 people in the next 20 years. 28% of people in our region speak a language other than English. The top 5 languages are Greek, Italian, Mandarin, Cantonese and Arabic.

Our Customer Charter

staff reviewing work in the office

Our workforce

Yarra Valley Water employs more than 800 people – customer service professionals, communications practitioners, engineers, technicians, accountants, economists, IT specialists, managers and more. Our award-winning hybrid workplace strategy means people work flexibly, in our head office at Mitcham and at home or in treatment plants and out in the field.

Partner companies deliver many of our services, including construction and maintenance activities, meter reading, laboratory services, legal services and facilities management.

View Careers page

Yarra Valley Water service area map

Our region

Our service area covers approximately 4,000 square kilometres stretching from Wallan in the north to Warburton in the east.  We own and maintain over 20,000 kilometres of water and sewer mains.

The Department of Energy, Environment and Climate Action has produced a map that lets you check if you're in our service area.

View the map

The regulatory environment

Effective from 1 July 2012, Yarra Valley Water became a corporation under the Water Act 1989.  We are subject to regulation by the Essential Services Commission and make payments to the Victorian Government equivalent to the income tax and sales tax that would be payable if the Corporation was not a statutory corporation.