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Pat McCafferty at media launch

Organisation overview

Our service area covers most of Melbourne’s northern and eastern suburbs, from Wallan in the north to Warburton in the east, across approximately 4,000 square kilometres. We buy bulk water from Melbourne Water for distribution to our customers. We are also responsible for removing and treating sewage. Most sewage is transferred to Melbourne Water’s Eastern or Western Treatment Plants, while the rest is treated at our nine regional plants, several of which recycle water for use in homes, sports fields and public spaces.

aerial photo of Yarra Valley Water area

Our customers

We serve a culturally diverse population that is expected to grow by in excess of 500,000 people in the next 20 years. 28% of people in our region speak a language other than English. Greek is the most widely spoken language among our customers followed by Italian, Mandarin, Cantonese and Arabic.

Our Customer Charter

staff reviewing work in the office

Our workforce

Yarra Valley Water employs over 500 people – customer service professionals, communications practitioners, engineers, technicians, accountants, economists, IT specialists, managers and more. Most staff are based at our head office in Mitcham, with a small number working at treatment plants or out in the field. 

Partner companies deliver many of our services, including construction and maintenance activities, meter reading, laboratory services, legal services and facilities management.

View Careers page

Yarra Valley Water area

Our region

Our district covers approximately 4,000 square kilometres from as far north as Wallan and extends to Warburton in the east.  We own and maintain over 9,000 kilometres of water mains and over 9,000 kilometres of sewer mains.

Department of Land, Water and Planning has produced a map that lets you find whether your address is in our area.

View the map

The regulatory environment

Effective from 1 July 2012, Yarra Valley Water became a corporation under the Water Act 1989.  We are subject to regulation by the Essential Services Commission and make payments to the Victorian Government equivalent to the income tax and sales tax that would be payable if the Corporation was not a statutory corporation.