
Contact details
Head office
Lucknow Street, Mitcham, Victoria
Reception hours are Monday to Friday from 8am to 5:30pm (excluding public holidays).
Mail Private Bag 1, Mitcham VIC 3132
Fax (03) 9872 1353
Language assistance
To speak to our in-house consultants, please call:
Arabic العربية
1300 914 361
http://www.yvw.com.au/online/Arabic
Cantonese 廣東話
1300 921 362
http://www.yvw.com.au/online/cantonese
Greek Eλληνικά
1300 931 364
http://www.yvw.com.au/online/greek
Mandarin 普通话
1300 927 363
http://www.yvw.com.au/online/mandarin
Other languages
For all other languages please call 03 9046 4173 (local call cost in Australia) 8.30am - 5pm, Monday to Friday.
Please visit our WaterCare Hub for information available in 19 different languages.

Hearing and speech impaired services
24 hour relay call numbers
TTY/voice calls 133 677
Speak and listen 1300 555 727
Overseas callers
For overseas calls, please dial +61 3 8691 3207, 8.30am - 5pm Australian Eastern Daylight Time (AEDT), Monday to Friday (excluding public holidays).

Open or close an account
Apply online to close or open an account if you're moving or relocating.