Account and general enquiries
Call 1300 853 811 Monday to Friday 8am-6pm excluding public holidays
Report a fault
Call 13 2762 around the clock, 24 hours, 7 days a week
Building and renovating enquiries
Call 1300 651 511 Monday to Friday 8.30am - 5pm excluding public holidays
Complaints, compliments and feedback
Call 1300 853 811 Monday to Friday 8am - 6pm excluding public holidays
Lucknow Street, Mitcham, Victoria
Our reception is currently closed.
For account and general enquiries, please call 1300 853 811, Monday – Friday 8am-6pm or submit an online query below.
For emergencies and faults, call us 24/7 on 13 2762.
Mail Private Bag 1, Mitcham VIC 3132
Fax (03) 9872 1353
To speak to our in-house consultants, please call:
1300 914 361
1300 921 362
1300 931 364
1300 927 363
For all other languages please call 03 9046 4173 (local call cost in Australia) 8.30am - 5pm, Monday to Friday.
Hearing and speech impaired services
24 hour relay call numbers
TTY/voice calls 133 677
Speak and listen 1300 555 727
For overseas calls, please dial +61 3 8691 3207, 8.30am - 5pm Australian Eastern Daylight Time (AEDT), Monday to Friday (excluding public holidays).
Manage your account online
Register for Yarra Valley Online Water to pay your bill, get a copy of a previous bill or download a statement, and update your details. Any time you like. No need to call.
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