Account and general enquiries
Call 1300 304 688 Monday to Friday 8am-6pm excluding public holidays
Report a fault
Call 13 2762 around the clock, 24 hours, 7 days a week
Building and renovating enquiries
Call 1300 651 511 Monday to Friday 8.30am - 5pm excluding public holidays
Complaints, compliments and feedback
Call 1300 304 688 Monday to Friday 8am - 6pm excluding public holidays
Lucknow Street, Mitcham, Victoria
For account and general enquiries, please call 1300 304 688, Monday – Friday 8am-6pm excluding public holidays.
You can also submit an online query below.
For emergencies and faults, call us 24/7 on 13 2762.
Mail Private Bag 1, Mitcham VIC 3132
Fax (03) 9872 1353
To speak to our in-house consultants, please call:
1300 914 361
1300 921 362
1300 931 364
1300 927 363
For all other languages please call 03 9046 4173 (local call cost in Australia) 8.30am - 5pm, Monday to Friday.
Hearing and speech impaired services
24 hour relay call numbers
TTY/voice calls 133 677
Speak and listen 1300 555 727
For overseas calls, please dial +61 3 8691 3207, 8.30am - 5pm Australian Eastern Daylight Time (AEDT), Monday to Friday (excluding public holidays).
Manage your account online
Register for Yarra Valley Online Water to pay your bill, get a copy of a previous bill or download a statement, and update your details. Any time you like. No need to call.
Understand more about your account
Get information on how to read your bill, understanding fees and charges and what to do if you need financial support.
Find out the latest news and access up to date media releases.
Open or close an account
Apply online to close or open an account if you're moving or relocating.