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Contact us

There are many ways to get in touch, please choose what suits you best from the options below. 

Manage your account online

Photo of Yarra Valley Water office in Mitcham

Contact details

Head office

Lucknow Street, Mitcham, Victoria
Reception hours are Monday to Friday from 8am to 5:30pm (excluding public holidays).

Mail Private Bag 1, Mitcham VIC 3132
Fax (03) 9872 1353

Submit an online enquiry

Language assistance

To speak to our in-house consultants, please call:

Arabic العربية

1300 914 361 

Cantonese 廣東話

1300 921 362 

Greek Eλληνικά

1300 931 364 

Mandarin 普通话

1300 927 363 

Other languages

For all other languages please call 03 9046 4173 (local call cost in Australia) 8.30am - 5pm, Monday to Friday.

View WaterCare information in other languages


Hearing and speech impaired services

24 hour relay call numbers

TTY/voice calls 133 677
Speak and listen 1300 555 727

 National Relay Service website 

Overseas callers

For overseas calls, please dial +61 3 8691 3207,  8.30am - 5pm Australian Eastern Daylight Time (AEDT), Monday to Friday (excluding public holidays).


Open or close an account

Apply online to close or open an account if you're moving or relocating.

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