Contact us

There are many ways to get in touch. Check what suits you from the options below.

Complete any of these tasks at a time that works for you.

If you can't find what you need here, you'll find our contact details below.

General enquiries
- Enquire online
- Call 1300 304 688
  Monday to Friday, 8am - 6pm
Report a fault
- View our faults map
  See if the fault has already been reported
- Report a fault online
- Call 13 27 62
  24 hours, 7 days a week
Develop and build enquiries
- View develop and build information
- How to submit an application
- Call 1300 651 511
  Monday to Friday, 8.30am - 5pm
Complaints, compliments and feedback
- View your feedback options
- Call 1300 304 688
  Monday to Friday, 8am - 6pm

Hearing and speech impaired services
- TTY/voice calls
  Call 133 677
- Speak and listen
  Call 1300 555 727
- National Relay Service website
Other languages
- View information in other languages
- Call 9046 4173
  Monday to Friday, 8.30am - 5pm
Get help when overseas
- Call +61 3 9000 0732
  Monday to Friday, 8.30am - 5pm AEDT 61 3 9000 0732

Street address: 25-35 Lucknow Street, Mitcham Victoria 3132, Australia

Open hours: Monday to Friday, 9am - 5pm, excluding public holidays

Mail: 25 Lucknow Street, Mitcham Victoria 3132

Yarra Valley Water