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Contact us

We are here and ready to help.

There are lots of ways for you to get in touch, so please choose what suits you best from the options below.

Manage your account online

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Open or close an account

Apply online to close or open an account if you're moving or relocating.

Get started

Photo of Yarra Valley Water office in Mitcham

Contact details

Head office

Lucknow Street, Mitcham, Victoria
Reception hours are Monday to Friday from 8am to 5:30pm

Mail Private Bag 1, Mitcham VIC 3132
Fax (03) 9872 1353

Submit an online enquiry

Language assistance

To speak to our in-house consultants, please call:

Arabic العربية

1300 914 361
http://www.yvw.com.au/online/Arabic 

Cantonese 廣東話

1300 921 362
http://www.yvw.com.au/online/cantonese 

Greek Eλληνικά

1300 931 364
http://www.yvw.com.au/online/greek 

Mandarin 普通话

1300 927 363
http://www.yvw.com.au/online/mandarin 

Other languages

For all other languages please call 1300 976 224 (local call cost in Australia) 8.30am - 5pm, Monday to Friday.

Please visit our WaterCare Hub for information available in 19 different languages.

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Hearing and speech impaired services

24 hour relay call numbers

TTY/voice calls 133 677
Speak and listen 1300 555 727

 National Relay Service website