Contact us
We are here and ready to help.
There are lots of ways for you to get in touch, so please choose what suits you best from the options below.
Open or close an account
Apply online to close or open an account if you're moving or relocating.
Contact details
Head office
Lucknow Street, Mitcham, Victoria
Reception hours are Monday to Friday from 8am to 5:30pm
Mail Private Bag 1, Mitcham VIC 3132
Fax (03) 9872 1353
Language assistance
To speak to our in-house consultants, please call:
Arabic العربية
1300 914 361
http://www.yvw.com.au/online/Arabic
Cantonese 廣東話
1300 921 362
http://www.yvw.com.au/online/cantonese
Greek Eλληνικά
1300 931 364
http://www.yvw.com.au/online/greek
Mandarin 普通话
1300 927 363
http://www.yvw.com.au/online/mandarin
Other languages
For all other languages please call 1300 976 224 (local call cost in Australia) 8.30am - 5pm, Monday to Friday.
Please visit our WaterCare Hub for information available in 19 different languages.
Hearing and speech impaired services
24 hour relay call numbers
TTY/voice calls 133 677
Speak and listen 1300 555 727
Overseas callers
For overseas calls, please dial +61 3 8691 3207, 8.30am - 5pm Australian Eastern Daylight Time (AEDT), Monday to Friday.