Yarra Valley Water


Severe Weather Impact Information

If you need to report or get an update on a fault or troubleshoot a problem with your service, please access the Faults Map  or call 13 2762.

View the Faults Map

Here's some key information to support you after floods and storms:

General information to help you recover from flooding

This is general advice shared from Vic Emergency. For the latest information and advice:

Visit Vic Emergency website

Returning home after a flood 

When returning home after floods it’s important to take precautions to reduce the possibility of illness, disease or injury. Here's what to consider.

Once the waters recede:

  • Cuts from broken glass and debris may be a problem – wear sturdy waterproof boots and rubber or leather gloves.

  • Don’t use any gas or electrical appliances before having them checked first.

  • Avoid any areas that remain flooded.

  • When returning to your home after a flood, take precautions to reduce the possibility of illness, disease or injury.

Before going onto your property, consider:

  • Damaged gas or electricity supplies – these hazards need to be declared safe by a qualified electrician or plumber.

  • The structural integrity of your home and structures may be affected – this needs to be declared safe by a qualified building surveyor.

  • There may be asbestos debris in your home. Where there is extensive demolition, repair and renovation work involving asbestos-containing material, licensed asbestos contractors should be employed to undertake the work.

  • In case gas has collected inside, do not smoke or use matches, lighters or other open flames. Use a torch or other battery-operated lights.

  • Pets and other animals may have died and need to be removed. For advice on safe disposal of animals, speak to your local council or veterinarian.

  • Mosquitoes can breed rapidly and become a nuisance – cover skin with long sleeves and pants and use an insect repellent.

  • Wild animals, including rodents, snakes or spiders, may be trapped in and around your home.

  • Flooding can cause excessive mould growth, which must be cleaned up before moving back to your home.

  • Flooding may cause sewage to overflow inside your home. Contaminated areas must be cleaned and disinfected. Keep children and pets away until the clean-up is completed.

  • If you rely on rainwater or groundwater, your water may be contaminated after floods. Find out what you need to know.

Safety after a storm

This is general advice shared from Vic Emergency. For the latest information and advice:

Visit Vic Emergency website

Returning home after a severe storm 

After a severe storm:

  • Check your home and property for damage.

  • Keep clear of damaged buildings, power lines and trees.

  • Be aware of road hazards such as floodwater, debris and damaged roads or bridges.

  • Do not drive through affected areas unless it is necessary.

Before going onto your property consider the following:

  • Gas or electricity supplies may be damaged – these may need to be confirmed safe by a qualified electrician.

  • The structural integrity of your home may be affected and weakened– this needs to be declared safe by a qualified building surveyor.

  • When cleaning up wear protective clothing (such as long pants and full sleeves) when returning home to your property. Make sure you also wear sturdy footwear and heavy-duty work gloves.  Wash your hands after removing contaminated clothing and articles.

  • Hazardous materials may include asbestos. Asbestos fibres can cause health problems if they are breathed in.

  • Contact your local council’s environmental health officer for enquiries or concerns regarding the safe removal or disposal of asbestos.

  • For information on asbestos visit the Better Health Channel website:

Floodwater and contaminated areas

Floodwater may contain sewage and therefore harmful microorganisms such as bacteria, viruses and protozoa, which can cause illnesses like gastroenteritis (gastro).

Flooding may cause an increase in sewer spills. If you notice a sewer spill avoid the area and open drains. To report a sewer issue call us 24/7 on 13 27 62

  • Do not swim or allow children to swim or play in floodwater. 
  • Avoid direct contact with sewage and any contaminated areas.
  • Keep children and pets away from sewage-affected areas until it has been cleaned up. 

For additional information concerning flood water:

Visit the Betterhealth website

Pressure sewer impacts from power outages

During extended power outages - over 8 hours - customers may need to reduce their water usage to protect their pressure sewer system from overflow. 

  • Don't turn on clothes washing machines while the alarm is active.
  • Take shorter showers.
  • If a bath was filled, leave the plug in until after the alarm is cancelled OR empty out the water onto the lawn using a bucket. 
  • Switch off any drainage (automated or not) from swimming pools or spas until after the power is restored. 
  • Advise us of extended power outages, particularly if it exceeds eight hours (excluding time when the residents are asleep). 

Please continue to reduce water usage up to 12 hours after the power is restored.

Once power is restored, the pressure sewer pump will start pumping but it may take up to an hour for the wastewater level in the tank to drop below the alarm level. During this time the pressure sewer’s alarm may sound. If the alarm is still sounding after one hour please report a fault so a field crew can investigate further.  

Report a fault

Following extended power outage events, we may need to arrange to pump out your storage tank.

Find more detailed information about pressure sewers.

Impacts to septic tanks

This is general advice shared from Vic Emergency. For the latest information and advice:

Visit Vic Emergency website

  • Most septic tanks should not be structurally damaged by storms as they are below ground.
  • However, if you suspect your septic tank has been damaged, do not use or flush your toilet until you know that the septic tank system and associated pipes are intact.
  • If you suspect your system has been physically damaged, contact a licensed plumbing practitioner to have it assessed.
Untreated water customers

Some properties that are not serviced by our reticulation water network, access a water supply from a nearby Aqueduct or conduit.

After recent heavy rains and storm activity, a reminder to property owners who are supplied water from aqueducts or pipelines/conduits - this water is untreated and not suitable for drinking or food preparation as it may contain harmful bacteria or other organisms. This applies regardless of whether the supply is used as your main source of supply or as a second source of supply.

View more information about untreated water 

Need help with your bills?

If you are experiencing financial pressure and can't pay your bills, we're here to help. 

We can offer support and flexibility to suit your situation. Please call us on 1800 994 789 to discuss how we can help.

You'll speak to one of our team who will work with you for as long as it takes to get back on track. 

View more information about financial help 


For language assistance

العربية 1300 914 361 Eλληνικά 1300 931 364
廣東話 1300 921 362 普通话 1300 927 363

For other language assistance, please call ezispeak.

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