Help & Advice
If you need basic advice or professional information on how to manage your water at home or work, you can find help right here.
I need help with my account
Get information on reading your bill, understanding charges, concession information, and what to do if you need financial support.
Severe Weather Impact Information
Find out some key information to be aware of as we work through the large scale impacts across our network
Responding to coronavirus (COVID-19)
Find out information on water quality and relevant links to coronavirus (COVID-19) information.
I need information about building and renovating
Information about building for developers, consultants, plumbers, or if you're planning to renovate at home.
I need to save water
Get advice on how you can save water around the home, at work or in the community.
Access Easy English documents
We have worked with accessible information specialists SCOPE, to translate a number of our fact sheets and key information into Easy English.
I need information about my water meter
Find out how to read your meter, and what to do if you need to move or replace a water meter.
I need information about recycled water
Find out where recycled water is available and how to use it safely.
I need a bulk water permit
Find out how to access water from fire hydrants and filling stations where access to our reticulated water supply is not available.
I need information about Waste to Energy
Our Waste to Energy facility processes commercial food waste into clean, renewable energy.
Complaints, compliments and feedback
We’re committed to making sure our products and services meet your expectations and we value your feedback about our performance.
I need general bushfire information
Get information on bushfires, how to be prepared, access to water, what to do after a bushfire and more.
Scam warning for customers
Beware of a scam that is offering customers discounts on their water bill
Tap water is better for your health, the environment and your hip pocket.
Choose Tap is a Yarra Valley Water initiative that promotes the benefits of drinking tap water as part of healthy lifestyle, and as a positive alternative to bottled water.