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I need help with my account
Get information on reading your bill, understanding charges, concession information, and what to do if you need financial support.
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MyAccount customer trial
We’ve invited some customers to try our new customer account system.
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Prepare for summer
Read our essential tips to get bushfire ready, know how to report leaks and bursts, use water wisely and stay hydrated.
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Cyber security
We’re committed to safeguarding your data and ensuring your personal information is secure.
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Development Services system upgrade
We’ve redesigned our Build Over Easement (BOE) application responses so the key information is clearly presented.
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I need information about building and renovating
Information about building for developers, consultants, plumbers, or if you're planning to renovate at home.
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I need information about my water meter
Find out how to read your meter, and what to do if you need to move or replace a water meter.
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I need to save water
Get advice on how you can save water around the home, at work or in the community.
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Customer research and testing
Learn about our trusted research partners and the wide range of customer research and testing.
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Access Easy English documents
We've worked with accessible information specialists SCOPE, to translate fact sheets and key information into Easy English.
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I need information about recycled water
Find out where recycled water is available and how to use it safely.
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I need a bulk water permit
Find out how to access water from fire hydrants and filling stations where access to our reticulated water supply is not available.
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I need information about food waste to energy
Our food waste to energy facility processes commercial food waste into clean, renewable energy.
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Responding to coronavirus (COVID-19)
Find out more about how we respond to COVID-19.
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I need general bushfire information
Get information on bushfires, how to be prepared, access to water, what to do after a bushfire and more.
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Scam warnings
Beware of a scam that offers customers discounts on their water bill.
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Severe weather impacts
Report a fault or learn more about the impact of severe weather.
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Complaints, compliments and feedback
We’re committed to making sure our products and services meet your expectations and we value your feedback about our performance.
![A Yarra Valley Water employee is smiling and talking to a customer.](https://media-2.yvw.com.au/styles/landing_page_image_1x/storage/2022-09/2022_Megan_2230090_Craig_HR.jpg)
Help & Advice
If you need basic advice or professional information to manage your water at home or work, you can find help right here.
Manage water and sewerage
![A young person fills up their drink bottle at a Choose Tap water fountain.](https://media-2.yvw.com.au/styles/text_and_image_block_image_desktop_1x/storage/2022-06/2021_Gillian_083A9849_Cleary_HR_1725x1200%20bigger%20label.jpg)
Choose Tap
Tap water is better for your health, the environment and your hip pocket.
Choose Tap is a Yarra Valley Water initiative that promotes the benefits of drinking tap water as part of healthy lifestyle, and as a positive alternative to bottled water.