Help & Advice
If you need basic advice or professional information on how to manage your water at home or work, you can find help right here.
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I need help with my account
Get information on reading your bill, understanding charges, concession information, and what to do if you need financial support.
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Severe Weather Impact Information
Find out some key information to be aware of as we work through the large scale impacts across our network
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Responding to coronavirus (COVID-19)
Find out information on water quality and relevant links to coronavirus (COVID-19) information.
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I need information about building and renovating
Information about building for developers, consultants, plumbers, or if you're planning to renovate at home.
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I need to save water
Get advice on how you can save water around the home, at work or in the community.
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Access Easy English documents
We have worked with accessible information specialists SCOPE, to translate a number of our fact sheets and key information into Easy English.
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I need information about my water meter
Find out how to read your meter, and what to do if you need to move or replace a water meter.
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I need information about recycled water
Find out where recycled water is available and how to use it safely.
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I need a bulk water permit
Find out how to access water from fire hydrants and filling stations where access to our reticulated water supply is not available.
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I need information about Waste to Energy
Our Waste to Energy facility processes commercial food waste into clean, renewable energy.
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Complaints, compliments and feedback
We’re committed to making sure our products and services meet your expectations and we value your feedback about our performance.
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I need general bushfire information
Get information on bushfires, how to be prepared, access to water, what to do after a bushfire and more.
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Scam warning for customers
Beware of a scam that is offering customers discounts on their water bill
Choose Tap
Tap water is better for your health, the environment and your hip pocket.
Choose Tap is a Yarra Valley Water initiative that promotes the benefits of drinking tap water as part of healthy lifestyle, and as a positive alternative to bottled water.