What your bills pay for

Water is part of our everyday life. It’s there when you turn on the tap, step into the shower or cook a meal. And when you’re done, it’s taken away safely, without a second thought.

Your water bill helps us deliver safe, reliable water and sewerage services you rely on every day.

We deliver clean, affordable drinking water and reliable sewerage services to more than 2 million people across Melbourne’s north and east.

As our region grows, we must continue to invest in the infrastructure that keeps these services reliable, while carefully balancing the need to protect waterways and habitats along the way.

Our commitment to you:

providing safe and pleasant drinking water
delivering essential services you can rely on
24/7 fault and emergency response
providing financial support services
looking after our natural environment
saving water now, to protect our future supplies
delivering services that meet everyone’s needs.

Your bill covers more than just water

32% water supply services

We purchase drinking water from Melbourne Water, maintain its high quality, and deliver it to you.
21% Operating costs

We provice customer support, supply recycled water, and provide 24/7 service to repair water and sewer faults.
29% Upgrades

We upgrade new water and sewer pipes, pumps and treatment plants to deliver reliable water and sewer services
18% Sewer services

We safely remove, treat and dispose of your wastewater (sewage).

Your bill supports essential upgrades to out water and sewer sustems, helps us safely treat and dispose of wastewater, and means we're here 24/7 to fix any issues.

Reliable water and sewerage services

We purchase drinking water from Melbourne Water – including desalinated water, maintain its high quality and deliver it to your home. We also safely remove and treat wastewater (sewage). These services operate 24/7 to support the services you rely on every day.

Maintaining and upgrading infrastructure

Your bill helps maintain and upgrade more than 20,000 kilometres of water and sewerage pipes, as well as treatment plants, pumps, and other critical assets.This ensures your services remain reliable today and into the future.

Supporting a growing community

Melbourne continues to grow, and demand for water services is increasing. Your bill helps fund long-term infrastructure projects to support our growing city and ensure water security for future generations.

Charges collected on behalf of others

Some charges on your bill are collected on behalf of organisations such as Melbourne Water and Parks Victoria.

These charges help fund waterways, drainage, flood protection, and community facilities.

For a detailed breakdown of these charges, see Fees and charges.

Need help with your bill?

We understand managing bills can be tough. If you need support, we offer a range of options to help.

Concession discounts of up to 50% for registered customers.
Flexible payment plans and bill extensions.
Utility relief grants of up to $650 for households facing hardship.

Contact our team to discuss your situation

Visit yvw.com.au/watercare
Call our team on 1300 441 248

Yarra Valley Water

Yarra Valley Water