Frequently Asked Questions
Why aren’t the works near me showing up on the map?
This could be for a couple of reasons. If you have seen a water or sewerage fault that doesn’t appear on the map:
- It may not have been reported to us yet.
- It may not be in our service area.
- It may not be a fault that we show on the map – unfortunately some types of faults can’t be shown for numerous reasons including privacy concerns.
Please contact us by calling 13 27 62 – we’ll check the address, and register it as a new fault or emergency if required.
What browsers are supported?
The site works best with current versions of the following browsers:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Internet Explorer
Is the map information in real time?
Data is updated every 2 minutes every day.
How do I report a leak, fault or emergency?
To report a leak, fault or emergency please call us on 13 27 62.
Why doesn’t the address I’m searching for show up on the map?
You may be searching for an address or location that is outside our service area. Call us on 13 27 62 to confirm.
How do I contact you?
If you have seen a leak, fault or emergency please call us on 13 27 62. If you have any other queries, head to Contact Us.