Reducing your water flow is a last resort

We understand that paying bills isn’t always easy. If a water bill remains unpaid and we don’t hear from you, we may need to take further action to recover the amount owing. This could include reducing the water flow to your home.

What does reduced water flow mean? 

Watch this short video to see what reduced water flow looks like in real life. 

You’ll still have access to water, but at a much lower flow rate. This allows for basic needs like drinking water and toilet flushing, but not for normal use like showering, running multiple taps, or using washing machines and dishwashers. 

 

 

Let’s find a way forward 

If you’ve received reminders about a bill and haven’t been able to act yet, please don’t wait. We’re ready to help you get back on track. 

Call us on 1300 226 070, 8 am – 5 pm, Monday to Friday, to talk to the team or make a payment.