I am a home owner
If you’re buying or selling a property in the Yarra Valley Water area, you don't need to let us know.
If you’re buying or selling a property you do not need to submit a moving form.
Your solicitor or conveyencer will create a new account if you’re moving in and finalise your account when you move out.
Water and sewerage services are never switched off. You don’t need to contact us to have your water connected.
What happens in the settlement process when I move out?
Your solicitor or conveyancer will request a Water Information Statement from Yarra Valley Water including water and sewerage information about your property. That statement will include any outstanding charges that are payable at settlement.
We won’t send you a final bill. We will transfer the responsibility of the account and any unpaid charges to the new owner as part of the settlement process.
Your solicitor or conveyancer will incorporate any unpaid charges into the property settlement.
A word of advice
We recommend your solicitor or conveyancer obtains a special meter reading before settlement. With this final reading you can ensure that the final sale amount is based on the amount of water you have actually used, instead of an estimate. Please ensure the meter reader can access the property to get this reading.
I run a business at home
If you’re operating a business in a home or apartment, your account is managed in the same way as a household.
You may need a Trade Waste Agreement
Trade waste is all liquid waste, including clean wash water used during business activities, that is discharged into the sewer system.