No. Do not drink the tap water until further notice.  

No. Do not drink tap water until further notice.   

No. Even with filters you are advised not to use the tap water for drinking, preparing food, baby formula, brushing teeth or making ice. We are testing water quality and will confirm when your water is safe to drink from the tap. 

You can wash dishes by hand in hot soapy water or in a dishwasher.  Once washed, ensure you air-dry the dishes before using them.  

No. Pets should also drink water from an alternative source until the Do Not Drink Advisory is lifted. 

No. Livestock should also drink water from an alternative source until the Do Not Drink Advisory is lifted. 

Contact your doctor for advice. Impacted water can cause gastro-like symptoms such as nausea and vomiting, stomach pains, cramping, fever, body aches, fatigue headaches or loss of appetite. 

If you experience any of these symptoms, please contact your GP and let them know about this advisory. 

Water carters are advised not to draw water from the Yarra Valley Water supply network from any of the affected suburbs until further notice. They can draw water from other parts of our network as usual.   

Please refer to the Department of Health’s website for information about managing private water tanks. 

Health Care Organisations should always seek their own advice and implement controls in line with their own incident management responses.  

Customers using home dialysis should contact their doctor for advice before using their dialysis machine.  

Food manufacturers should refer to their HACCP plans and implement necessary controls.  

We will use our website and social media channels to publish up to date information about the advisory. 

We will be letting our customers know when we have updates via social media and for customers who have their mobile phone or email address registered with us, via SMS and email.

We will also provide updates through ABC Radio Melbourne and Vic Emergency channels to ensure we reach all our customers. 

We understand this is a worrying time for customers and some customers may not be satisfied with the service they have received from us.    

If you are not satisfied with our response:  

• Call us on (03) 9872 1515
• Email the Case Management Team 
• Write to us: Yarra Valley Water, Attention: Case Management Team, Mitcham, Victoria, 3132  

Our case managers will work with you to investigate and resolve your complaint efficiently and fairly. Visit our Contact Us page for information on language assistance and hearing and speech impaired services.  

Affected customers who have registered their mobile phone number or email address with us will receive an SMS or email. To register your mobile number or email address please update your details online.

We’re updating customers by SMS where possible. Information and updates are also available on our website.  

Please check our website to keep up to date with the latest information. 

We will also provide updates through ABC Radio Melbourne and Vic Emergency channels to ensure we reach all our customers. 

Please see details below for numbers to call for language assistance. For all other languages please call 03 9046 4173, 8.30am - 5pm, Monday to Friday.

We have issued do not drink advisories for the following areas.   

• [LIST LOCATIONS]

Review the map of impacted streets to see if your property is included.   

Properties that are not in the shaded area are not impacted. The water is safe to use as usual.  

Emergency drinking water is available at the following locations: 

• [LIST LOCATIONS] 

Customers will need to bring their own containers (bottles, pots, kettles, etc.) to fill up from the tankers. 

This advice has been issued following [EVENT ISSUE TYPE]. We won’t take any risks with the quality of drinking water.

Until we can guarantee that the water is safe to drink again, we ask customers who live, work or are in these suburbs do not drink the water until further notice.

We are [ACTIONS WE ARE TAKING] to resolve the issue and will update you when we have further water quality sampling to confirm the system is safe.

The do not drink water advisory only relates to the suburbs/streets listed in our advisory and only the parts of suburbs shown in the maps published with the advisory.  

If your property is not shown in the shaded area of the map, you are not included in this advisory. It is safe to use as usual.  

This notice only affects Yarra Valley Water customers. If you have any concerns, please contact your water retailer directly - South East Water on 13 28 12 or Greater Western Water on 13 44 99.

The way our physical assets (e.g water pipes) and distribution areas are built means only certain areas will be affected.

The issue only affects customers in the suburbs listed.

Customers will be notified by SMS if their mobile phone is registered with us. We'll also publish updates on our website. 

We expect the advisory to be in place for [TIME PERIOD]. 

We have a comprehensive water quality monitoring program to ensure that the water we supply is high quality and pleasant to drink. 

We service 2 million people and 61,000 businesses across a 4000-kilometre area, from Wallan in the north to Warburton in the east.

We buy bulk water from Melbourne Water for distribution to our customers. We remove and treat sewage, most of which is transferred to Melbourne Water’s treatment plants.

The rest is treated at our 9 regional plants, where we also recycle water for use in homes, sports fields and public spaces.

We are working around the clock to get our water supply network back up and running as normal.  This includes undertaking water quality sampling.  Once we have these results, we will be able to confirm the water is safe. 

The dangerous weather conditions might make it take longer than usual to get things back to normal. Please keep checking our website for updates.