If you are experiencing financial pressure and can't pay your bills, we are here to help.
We can offer support and flexibility to suit your situation. Please call us on 1800 994 789 to discuss how we can help.
You'll speak to one of our team who will work with you for as long as it takes to get back on track.
Together, we’ll set up a flexible payment arrangement to suit your individual circumstances. We will check if there is a government grant or concession that may apply in your case. We’ll also suspend further debt collection activity while you are actively engaged in our program.
Support for our business customers
We understand some business customers may be financially impacted by coronavirus or other circumstances. If you are having trouble paying your bill, we can offer extra support and flexibility to suit your situation.
Find out how Business Victoria can support businesses with guidance, services and skills development to help your business
View information about government business grants, support and funding, mentoring and help with wellbeing and mental health.
- Get information about our customer Hardship Policy
- Find out about the Australian Government’s assistance for businesses if you’re affected by the coronavirus
Support for our residential customers
Do you need more time to pay?
Apply now to extend your bill due date.
Are you getting your pension or concession discount?
If you have a valid pension or concession card you are entitled to a concession on your water and sewerage charges.
Utility Relief Grant
If you are unable to pay your current water bill, a Utility Relief Grant may be able to help.
This State Government grant can assist households who are unable to pay their water, mains electricity or gas bill due to a temporary financial crisis. Find out more and check if you are eligible.
Have you been put in a difficult situation by a partner or family member? We’re here to support you.
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