• Credit card

    Pay online, you just need your invoice number and credit card details.

    Pay online now

    You can also pay by credit card over the phone. Call 1300 362 332 to pay by VISA or Mastercard 24 hours a day, 7 days a week. Have your invoice number and credit card details ready. AMEX and Diners Club are not accepted.

  • BPAY

    1. Look for the BPAY logo on the back of your bill. If you receive your bill by email, it will be in the PDF attached.
    2. Log into your internet banking site or call your bank.
    3. Select the BPAY or bill payment option then follow the instructions.
    4. Enter the amount you’d like to pay and the date you want to pay it.
  • Direct debit

    Pay your bill automatically on the due date.

    To set up and manage a direct debit arrangement, log in to Yarra Valley Online Water or call 1300 304 688.

    You can set up automatic payments from your bank account, credit union account, or your VISA or Mastercard.

    Direct debit arrangements can be changed or cancelled at any time with three business days’ notice for bank or credit union accounts, or 1 business days’ notice for VISA or Mastercards. To update or cancel log in to Yarra Valley Online Water or call 1300 304 688.

    Go to Yarra Valley Water Online

    You can also pay fortnightly or monthly.

    Read about SmoothPay.

    View the full terms and conditions for more information.

    Direct debit by bank account terms and conditions

    Direct debit by credit card terms and conditions

  • Yarra Valley Online Water

    With Yarra Valley Online Water you can pay your bill by credit card. 

    Log in   Register

    With 24/7 access, there is no need to pick up the phone. AMEX and Diners Club are not accepted. You can also get a receipt, check your account balance before you pay, or update your details. Read about Yarra Valley Online Water.

  • Fortnightly or monthly payments

    SmoothPay allows you to pay your water bill fortnightly or monthly. 

    Apply now

    Contact a Customer Service Consultant on 1800 994 789.

    Set up SmoothPay using Yarra Valley Online Water.

    Log in

    Find out more about SmoothPay.

  • Other ways to pay

    Pay by cheque

    Tear the payment slip off the bottom of your bill and mail with your cheque to:

    Yarra Valley Water
    GPO Box 2860 
    Melbourne VIC 3001

    Pay by phone

    Call 1300 362 332 to pay by VISA or Mastercard 24 hours a day, 7 days a week. Have your invoice number and credit card details ready. AMEX and Diners Club are not accepted.

    Pay in person

    Pay in person at any Australia Post office by cash or cheque. Please remember to take a copy of your bill with you as they require the barcode to process your payment.

  • Scam warning for customers

    Yarra Valley Water is aware of a scam that is offering customers a 30 per cent discount on their water bills. The company offers to pay the bill, asks you to confirm the payment has been made and then gets you to transfer the money into their bank account. 

    If you are contacted by someone offering you a 30 per cent discount, do not provide any information and contact us immediately on 1300 853 811.

    If you think you have provided your credit or debit card or account details to a scammer, contact your bank or financial institution immediately.