We're upgrading to digital water meters.
Upgrading to a digital meter is hassle-free
We'll send you a notice of works, letting you know when your digital meter will be installed.
If you've registered a mobile number with us, we'll send you an SMS reminder the week of installation.
Installation will take between 10-15 minutes and your water will be turned off during this time. If you're home, our contractor will let you know when work begins.
We'll let you know when your daily water usage information is available to view in MyAccount.
We’re upgrading to digital water meters, making it easier for you to manage your water use. Digital meters can spot leaks early and give you online access to your daily water usage - helping you to save water and money. We’ll replace your existing meter at no additional cost, and take care of the installation.
In the coming months, we'll be installing digital meters in Brunswick, Eltham, Mulgrave, Pascoe Vale, Pascoe Vale South and Wheelers Hill.
Our digital meter upgrade is part of our commitment to managing water resources more effectively and giving you a smarter way to keep an eye on every drop.
Smart and convenient.
You’ll get daily water use data, so you can make informed decisions to help you save water and money.
Simple and secure.
Your digital meter sends regular reads to our secure systems. No customer data is stored in the meter and water use data is protected.
Digital meters measure water volume and automatically send regular water readings to our secure systems by using existing telecommunication infrastructure.
No personal information is stored in the meter and all data is encrypted.
To ensure we can install your digital water meter quickly and easily, check that:
To see your water usage data, log in or sign up for MyAccount, our online service portal.
In MyAccount simply click on Usage to view your hourly, daily and weekly water usage data.
No. You will still receive a quarterly bill.
No. Digital meters are entirely safe.
They emit low level radiofrequency (RF) waves, a form of electromagnetic energy present all around us from natural and man-made sources and comply with Australian regulatory standards for smart meters and health.
If you have any questions about the digital meter program, feel free to contact us.
If you have any comments or suggestions about the digital meter installation process please let us know by clicking the button below and completing a short survey. This will help shape the future of digital metering.