Be ready for summer
We work closely with emergency services and local councils to prepare for the season ahead. You can do the same with a few simple steps to stay water-ready and safe at home.
What you can do
- Update your contact details: Ensure your contact information is up to date to receive timely information, including emergency SMS notifications from us.
- Stay informed: Use our Faults Map to check for updates and restoration times during service interruptions.
- Report a fault quickly:S ave our report a fault page to your mobile device or use the Snap Send Solve app. You can also call us on 13 27 62.
- Follow us on Facebook: Stay up to date on service updates, projects, and important announcements by following our Yarra Valley Water Alerts page on Facebook.
What we'll do in severe weather or extreme heat
- We’ll reschedule planned works to the next available business day.
- Only emergency works will be carried out.
- We’ll do our best to let you know if your water supply needs to be turned off.
- If your water supply is turned off and you have special water supply needs, please let us know by calling 13 27 62.
For more information on the national heatwave warning system, visit the Victorian Department of Health's website.
Be fire aware
Bushfires and grassfires can affect water supply and quality. Make sure you’re prepared and follow official advice from the Country Fire Authority (CFA).
What you can do:
- Have a fire plan and know your local risk.
- Don’t rely on mains water for firefighting.
- Store enough water for 72 hours (4 litres per person, per day).
- Think beyond drinking – include cooking hygiene and pets.
Visit the CFA's website for advice and local alerts.
Report leaks and bursts
Hot and dry weather can cause pipes to shift, leading to leaks and bursts. We prioritise larger leaks first to minimise water loss and community disruption.
- Spotted a leak? Check our faults map to see if it's been reported.
- If not, you can report a fault online or send a photo using Snap Send Solve.
Report a fault online
What happens when I report a fault?
Stay cool and connected
During extreme heat or storms, it’s important to stay hydrated, protect your health, and plan ahead in case of interruptions.
Stay cool and hydrated
- Drink plenty of water – avoid sugary or alcoholic drinks.
- Use air conditioning or fans if you can, or visit an air-conditioned space like a shopping centre or library.
- Stay indoors or in the shade during the hottest part of the day.
- Keep your skin cool with a spray bottle, damp towel or short cool shower.
- Wrap ice cubes in a damp cloth and drape it around your neck.
- Use our Tap Finder to refill your water bottle while you’re out.
Stay connected
- Check on elderly neighbours, family and friends.
- Make sure we have your up-to-date contact details so we can reach you during outages.
- Store enough water for at least 72 hours (4L per person, per day).
Learn more about staying safe during extreme heat at Better Health Victoria.