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Check for leaks

Take the two minute leak test to investigate water usage at your property.

This test only needs to be conducted for two minutes – if there are any leaks at the property they may show up within this time.

When conducting the test, it is important that no water is being used at the property and you should also check the following before conducting the test.

  • That you haven’t recently flushed the toilet.
  • That you don’t have the dishwasher or washing machine running.
  • That you don’t have evaporative cooling turned on.
  • That no garden irrigation or sprinkler system is on.
  • That your stop tap is turned on (if you turn it off no water will pass through the meter making this test redundant)

Step 1

To begin, write down the current read on your meter. It is important you record the reading on each dial.

It is also beneficial to check that the badge number on the meter matches the meter number on the back of the bill. This will ensure you are conducting the test on the correct meter for your property.

How to read your meter

 Step 2

Wait two minutes, then write down the meter read again. You should also watch the dials on your meter at this stage to see if they are moving. 

  • If the numbers are slightly different and the dials moved slightly, this can either be a small leak or could be a result of dripping taps or faulty appliances. In this situation we encourage you to check your appliances.
  • If the numbers are significantly different and the dials are moving rapidly, this could indicate a significant leak. In this situation we encourage you to contact a licensed plumber to investigate. This investigation as well as any repairs or additional costs will be at your own expense.
  • If the numbers are the same and the dials have not moved, this means there is unlikely to be a leak at the property.