Our executives bring a wealth of experience to the organisation and oversee our operations and corporate services.
BBus (Acc), Exec. MBA, GAICD, FWCLP, FIWA
As Managing Director, Pat is also a member of the Board.
Refer to details in the Board section.
General Manager, People, Performance and Culture
Amy is responsible for developing and delivery of our people strategy – ‘better for being here’ including the delivery of people management, safety, talent, diversity and inclusion and HR operations.
As well as fostering a culture of engagement and wellbeing to enable a high performing workforce to deliver exceptional value and outcomes to our customers, community and the natural environment.
Chief Financial Officer
BCom (Acc), CA, GAICD
Natalie leads the Finance and Corporate Services at Yarra Valley Water. This remit includes providing business partnering support on key strategic projects across the organisation as well as seamless financial planning, management accounting, statutory accounting, treasury and taxation support, all of which are focused on the financial sustainability of the organisation and delivering exceptional outcomes for customer and the community.
Her remit also includes leading various critical support functions for the organisation such as payroll, procure to pay, risk and compliance, property and facilities management.
Natalie has extensive experience as a finance executive and in senior leadership roles across a number of industries spanning the water sector, retail, consumer products and telecommunications.
General Manager, Strategy and Community
BA (Eng Lit), MA (Communications), GradDip (Project Management)
Tiffany is responsible for providing strategy leadership and programs that achieve greater customer and community connection and value.
Her role includes corporate strategy, enterprise portfolio management and business planning, pricing and regulatory economic affairs, corporate sustainability, strategic research, marketing and communication programs, community inclusion and stakeholder engagement. She also represents the business in industry policy development such as long-term water security planning.
General Manager, Retail Services
BBus (Acc), CPA, ACIS, AGIA ACG (CS, CGP)
Steve is responsible for customer operations functions.
He leads a group that delivers meter reading, billing management, debt collection, customer care centre operations and commercial and development services, along with the development and implementation of support programs for customers in financial difficulty.
Steve is responsible for customer operations functions. He leads a group that delivers meter reading, billing management, debt collection, Customer Contact Centre operations and commercial and development services, along with the development and implementation of support programs for customers in financial difficulty.
General Manager, Distribution Services
BA/LLB, GDip LegalPrac
Bridie is responsible for managing our water, recycled water and sewerage infrastructure to ensure it delivers our desired customer service levels and meets applicable environmental performance standards.
She is primarily responsible for long term asset management, the optimisation of the existing infrastructure networks, maintenance and renewal of infrastructure, and the integrated management systems for Yarra Valley Water.
General Manager, Service Futures
BE (Civil), BBus (Admin)
Glenn is responsible for transforming our core products and services ultimately leading to productivity and experience (both customer and employee) benefits. This work brings together customer experience, business process design, and technology to deliver end to end solutions.
He is also accountable for our core technology function which supports day to day business, our renewable energy strategy, and our digital metering program.
General Manager, Growth Futures
BE (Chem), BS, GCert (Man)
Chris is responsible for the provision of water and sewerage services to new customers.
A key focus for his function is partnering with the community to develop new urban water futures that generate greater shared benefits for all stakeholders.
He is accountable for the procurement of new infrastructure to service growth as well as the delivery of major upgrade projects for existing infrastructure.