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Policies

Gifts, Benefits and Hospitality Policy

This policy sets out how Yarra Valley Water’s Board of Directors and employees will respond to an offer of a gift, benefit or hospitality. It aims to minimise gift offers made to and accepted by our Board of Directors and employees.

Read our Gifts, Benefits and Hospitality Policy

Hardship Policy

Our Hardship Policy ensure that customers who are experiencing temporary or permanent financial difficulty are treated with dignity and respect.

Read our Hardship Policy

Privacy Policy

We have a strong commitment to ensuring that your personal information is protected and used appropriately.

Read our Privacy Policy