About digital meters
Upgrading to a digital meter is hassle-free.
4 Weeks before install
We’ll send you a notice of works, letting you know when your digital meter will be installed.
A few days before
If you’ve a registered a mobile number with us, we’ll send you an SMS reminder the week of installation.
Day of install
Installation will take between 10 – 15 minutes, and your water will be turned off during this time. If you’re home, our contractor will let you know when work begins.
You’re ready
We’ll let you know when your daily water usage information is available to view in MyAccount.
Digital meters are the smarter way to keep an eye on every drop
We’re upgrading to digital water meters, making it easier for you to manage your water use. Digital meters send regular updates to our secure data centre, so you can access more detailed and timely information about your water use and bills online.
We’ll be replacing your existing mechanical meter with a digital one at no cost to you and we’ll manage the installation.
This upgrade is part of our commitment to providing you with the best service possible. With better data, we can manage water resources more effectively, which means smarter water management and cost savings for you.
Discover the benefits of digital meters
- Accessible online via MyAccount
- Regular, more detailed information about your water use
- Automated alerts for unusual water usage patterns
- Check your water usage anytime – not just when you get your quarterly bill
- Help you make informed decisions to help you save water and money
- Help us understand daily water use in our communities and manage water resources to support the environment.