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Faults and Field Work Map

User Guide

What’s on the map?

The map shows what’s going on in your area. This includes water pipe bursts, leaks, areas where water has been turned off, as well as maintenance we’re doing on the water and sewerage systems.

The map endeavours to show everything that may have an impact on our customers. If you can’t find what you’re looking for, or you’ve spotted something you think we should know about, please let us know.

How do I use the map?

  • To view the area you are interested in, type the relevant address or postcode in the search field. Or click  Current Location  to see your current location on the map.
  • To look for a specific type of fault or outage, you can filter the icon categories off and on in the main menu  in the top left corner.
  • You can also simply click on an icon to see more information about the works taking place.
  • A list view is also available by selecting list view  in the bottom left hand corner.
  • What do the icons mean?

     Emergency Works

    We are doing emergency repairs on the water or sewerage system. Traffic management may be required for our crews to work safely and for cars and pedestrians in the area.

     Unplanned Maintenance

    We are doing maintenance works on the water or sewerage system.

     Planned Improvements

    We are completing planned improvements to the water system. Water may need to be turned off but we’ll let you know beforehand. Click here for more information.

     Site Restoration

    We have recently completed repair works on the water or sewerage system and we are coming back to restore the local area. Click here for details and time frames.

     Multiple Reported Faults

    Please zoom in closer to see what’s going on in this area. Or click on Current Location to see your current location on the map.

  • What does the shading over my property mean?

     We use shading to indicate if there is a water off that is impacting your property.

    There are 3 colours of shading; grey shading indicates that there is an upcoming water off for the property, red means the water is currently off for the property, and green means water had to be turned off to the property but has now been turned back on.

    Grey shading   Property has an upcoming water off

    Red shading  Water has been temporarily turned off to these properties

    Green shading  Property was recently affected by water being turned off, but the water supply has now been restored

 

FREQUENTLY ASKED QUESTIONS

If you need to report a leak or emergency, call us on 13 2762