If you are experiencing financial pressure and can't pay your bills, we are here to help.
We can offer support and flexibility to suit your situation. Please call us on 1800 994 789 to discuss how we can help.
You'll speak to one of our team who will work with you for as long as it takes to get back on track.
Together, we’ll set up a flexible payment arrangement to suit your individual circumstances. We will check if there is a government grant or concession that may apply in your case. We’ll also suspend further debt collection activity while you are actively engaged in our program.
Do you need more time to pay?
Apply now to extend your bill due date.
Are you getting your pension or concession discount?
If you have a valid pension or concession card you are entitled to a concession on your water and sewerage charges. Register your valid pension or concession card with us today.
Utility Relief Grant
If you are unable to pay your current water bill, a Utility Relief Grant may be able to help.
This State Government grant can assist households who are unable to pay their water, mains electricity or gas bill due to a temporary financial crisis. Find out more and check if you are eligible.
Are you running a business?
We understand some business customers may be financially impacted by coronavirus. If you are having trouble paying your bill, we can offer extra support and flexibility to suit your situation.
To find out if you are eligible for government business support or grants, visit Business Victoria's coronavirus (COVID-19) support page.
- Get information about our residential customer Hardship Policy
- Find out about the Australian Government’s financial assistance if you’re affected by the coronavirus (scroll down to Receiving financial support section)
Have you been put in a difficult situation by a partner or family member? We’re here to support you. Download our fact sheet to find out how.