If you can’t make a payment for whatever reason, just give us a call.
We can help you work out a payment method that suits. You'll speak to one of our team, who will work with you for as long as it takes to get back on track.
You may need more time. Or a different way to pay. Or suggestions on how to cut your water bill. We’ll check if there is a government grant or concession that may apply in your case. We’ll also stop further debt collection recovery.
Have you been put in a difficult situation by a partner of family member? We’re here to support you. Download our fact sheet to find out how.