Concessions and pensions
If you have a valid concession card, you can register to reduce the amount you need to pay.
If you're eligible for a concession or pension through a State Government department such as Department of Families, Fairness & Housing Services (DFFH), Department of Veterans' Affairs or Centrelink, you can register for your concession to be applied to your Yarra Valley Water bill.
You get 50% off water and sewerage charges, up to a maximum per year. The concession amount on each bill depends on the number of days in each billing cycle, and is capped at $0.9945 per day or if you only have a single service (such as water only) at $0.4972 . If you're billed for water and sewerage charges the annual maximum concession amount is $363.00, or $181.50 if you're billed for a single service such as water only.
We'll apply your concession to past bills from the start date on your card, or up to a maximum of 12 months if your card is older than 12 months. This amount will be credited to your account.
Once you have registered your concession details, we will deduct the concession amount from your next bill and continue until your card is no longer valid.
More about eligible concession cards
You can register the concession of any financially responsible person who is over 18 and lives at your property. They'll need to be listed to the account, so you'll need to call us on 1800 680 824.