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Property damage

If you have experienced any property damage as a result of a burst water or overflowed sewer pipe we recommend you contact your insurance company immediately.

Many factors like seasonal changes, tree roots, changed ground conditions or just general wear and tear can cause a water pipe to burst or a sewer pipe to overflow. 

When we fix a pipe or clear a blockage, we also assess it for future maintenance requirements to reduce the possibility of the problem reoccurring. We also fix any damage to footpaths, nature strips or roads.

If you have experienced any property damage as a result of a water pipe burst or sewer spill, we recommend you contact your insurance company immediately. They will help you arrange any required clean up, repairs or replacement of damaged property.

  • What will my insurance company do?

    Your insurance company has all the readily available resources and expertise to get your home back to how it was.

    They will arrange clean-up, repairs or replacement of damaged property.

  • What should I tell my insurance company?

    You should ask your insurance company to provide you with assistance to rectify any damage, replacement or repair of damaged items. Your insurance company will also be responsible for producing a damage report.

  • What if I cannot contact my insurance company?

    If you are unable to contact your insurance company, you should contact a professional cleaner immediately.

    Here are contact details for some recognised professional cleaners. They are available 24 hours a day.

    • RestorX Services 1300 736 333
    • Quantum Restoration Services 1300 877 669
  • What should I do if I don't have insurance?

    If you don’t have any insurance cover, we may consider providing financial assistance, determined on a case-by-case basis. 

     To submit a claim if you don’t have insurance, you will need to:

    • Provide copies of any clean up bills, such as paid invoices from your cleaner
    • Provide copies of bills and estimates for the damaged items
    • Retain any damaged items for which you are claiming

    Please contact us on 9872 1515 or email [email protected] during business hours, 9:00am to 5:00pm, Monday to Friday, excluding public holidays, to confirm that you do not have insurance cover. We’ll be able to go through what you need to do.

  • How do I make a claim to recover my insurance excess?

    We’ll advise you how to do this. Please contact Yarra Valley Water on 9872 1515 or email [email protected] during business hours, 9:00am to 5:00pm, Monday to Friday, excluding public holidays.