Making a difference for colleagues and the community
By Rish Khan, Acting Manager, Customer Metering
As a Technology Lead, I’ve had the chance to work across many areas of the business, from land development and Covid return-to-work initiatives, to my current role with the Digital Metering program.
Culture is key
It was more than just the role that inspired me to make Yarra Valley Water my new professional home.
I was approached to join the business as a Senior Business Analyst, but I was initially reluctant to leave the city and my consulting career.
It was the culture, our environmental focus and the opportunity to learn in a new industry that convinced me to come across, and I'm glad I took the leap.
The culture here feels like family. It's full of great times and tricky moments, but we always pull through together and I'm grateful for the leaders who have actively supported my growth and aspirations.
Leading growth and innovation
I've been able to expand my skills through promotions and several acting roles in leadership, and I'm now conscious of empowering my teams to take opportunities for growth and to stay curious and open-minded as well.
I introduced online collaboration tools during the Covid lockdowns but it’s the solutions we implemented to make the organisation a safe place to work post-Covid that I’m particularly proud of.
These solutions included desk booking technology, safety protocols, and initiatives to reconnect which were all new things for us, but they were all embraced by the business and have made a meaningful difference to the way we all work now.
Paving the way for a sustainable water future
My latest role is helping to deliver our digital metering program, a huge body of work that’s been in the pipeline for nearly 10 years.
I’m proud of how our Digital Metering team has collaborated with each other, our partners, and business teams to complete a successful staff trial.
It’s confirmed our foundational technology, processes, and support functions are solid and ready, giving us the confidence to begin customer rollouts.
Soon, customers will be able to see how much water they use each day and be notified about potential leaks on their properties. I learned from my own water usage information that having one spa at home uses more water than my family would use over two days.
I hope for a world where everyone has access to food and clean water as the bare minimum, and a thriving environment for future generations through technologies we are yet to imagine.
Our work with digital metering technology strives to contribute to water savings and predictive insights so we can use our scarce resources with care and free up people for innovative water solutions, bringing us closer to that vision.
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