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Recycled Water Inspection Program

As part of our ongoing commitment to providing essential water and sanitation services, Yarra Valley Water regularly checks recycled water plumbing connections at  properties in our recycled network areas. This is to ensure recycled water services are properly connected and separate to drinking water services.

What's involved?

Inspections are held remotely via a web-based application called Virtual Assist. Using the camera on your smart device, our  inspectors will guide you step-by-step through the process.

A typical inspection follows these steps:

  • Turning off the drinking water supply at the meter
  • Briefly turning on each tap in the house
  • Turning the drinking water supply back on
  • Making sure the correct signage is in place on your recycled water plumbing

Your drinking water service will be turned off during the inspection, which should take less than 15 minutes.

How to book an inspection

Please call us on 9872 2518 or email [email protected] within ten days to make an appointment with one of our inspectors. If we’re unavailable when you call, please leave a message and we’ll call you back.

FREQUENTLY ASKED QUESTIONS

Is there a cost for the inspection?

No. The inspection is free.

Why has my property been selected?

This is a routine inspection to confirm that all your recycled water pipes are properly connected.

There’s unlikely to be any issues, but we’ll let you know if you need corrective plumbing work following our inspection.

What if I don’t have a smart phone?

If you don’t have a smart device or aren’t comfortable using one, we can arrange for one of our plumbers to perform the inspection in person.

What if I don’t want an inspection?
How can I identify an inspector?

Our inspectors will be wearing Yarra Valley Water clothing and will have photo ID badges.

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